About this role
Job summary
Clerical Officer- 30hrs
The main responsibilities of this role include welcoming patients and visitors to the department, scheduling therapy appointments, and managing phone calls and messages for the department. The postholder will also perform routine administrative tasks such as filing documents, photocopying and scanning. This position operates under the supervision of a Therapy Admin Lead.
Main duties of the job
Be the first point of contact for patients attending the service, greeting them promptly and ensuring they feel welcome. Process patient arrivals and book follow up appointments and complete outcomes using the OASIS system, as guided by qualified staff. Respond face to face and telephone enquiries from patients, the public and other staff members, providing basic information as needed.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications & Education
Essential
- GCSE's grade 9-1, O levels grade A-F, or CSE's 1-3, in both Maths and English
- Word processing qualification
Experience
Essential
- Customer care experience
- Computer skills
- Good organisational skills
Desirable
- Previous reception experience
- Previous telephone experience in a care setting
- Office management
- Previous NHS post
Communication & Relationship Skills
Essential
- Demonstrate skills of patience and understanding with patients
- Desire to work with people
- Excellent communication skills including written and verbal evidenced in standard of application
- Ability to be a good listener and demonstrates empathy
- Able to respond to queries and diffuse situations when patients are unhappy with the service
- Ability to be a good listener
Analytical & Judgement Skills
Desirable
- Able to use initiative within limitations of authority and skills and scope of role
Planning & Organisational Skills
Essential
- Efficient use of time management
- Flexible working arrangements
Equality, Diversity, Inclusion and Trust Values
Essential
- Able to provide safe, caring, and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Brierley Hill Health & Social Care Centre
Venture Way
Brierley Hill
DY5 1RU
United Kingdom
Employer's website
https://www.dgft.nhs.uk/ (Opens in a new tab)