About this role
Job summary
An exciting opportunity has arisen for a motivated and compassionate Senior Care Support Worker to join our dedicated Minor Injuries Unit team. Working within a multidisciplinary team, you will play an important role in supporting the delivery of high-quality patient care within a busy urgent care environment. You will assist in ensuring patients receive safe, effective, and compassionate care while contributing to the smooth running of the service and supporting the achievement of both local and national standards. If you are enthusiastic, organised, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. We are committed to supporting flexible working, staff wellbeing, and professional development, with regular engagement events that place staff at the heart of service improvement and innovation.
Main duties of the job
The Senior Care Support Worker will work closely with registered nurses and the wider multidisciplinary team to deliver high-quality, patient-centred care within the Minor Injuries Unit. Key responsibilities include:
- Supporting the assessment, care, and treatment of patients under the supervision of a registered practitioner.
- Assisting with clinical and non-clinical duties to ensure the efficient running of the unit.
- Communicating effectively with patients, relatives, and members of the healthcare team.
- Recognising and promptly reporting any changes in a patient's condition to the appropriate healthcare professional.
- Maintaining accurate patient records and adhering to Trust policies and procedures.
- Contributing to a positive patient experience by delivering compassionate and dignified care.
The successful candidate will undertake a structured training and development programme, including mandatory training, competency-based assessments, and in-house development opportunities to enhance their skills and knowledge. In return, we offer a supportive working environment with access to structured training, career development opportunities, and ongoing support from our Practice Development Nurses and Senior Leadership Team. This is an excellent opportunity for an experienced healthcare support worker looking to further develop their skills within an urgent care setting.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Qualification
Essential
- NVQ level 3/ diploma level 3 or working towards
- English & Maths A - C, 9 - 4 or Functional Skills Level 2
Desirable
- Male Catheterisation
- ECG
- Venepuncture
Experience
Essential
- Previous experience of caring for people in a care worker role within a hospital, the community or a residential nursing home setting
- Experience of close working with members of the multidisciplinary team
Desirable
- Previous NHS Acute Medical experience
Communication and Relationship Skills
Essential
- Effective communication skills, verbal and written
- Computer literate
Equality, Diversity, Inclusion and Trust Values
Essential
- Able to provide safe, caring and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Dudley Group NHS Foundation Trust
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Employer's website
https://www.dgft.nhs.uk/ (Opens in a new tab)