About this role
Job summary
Are you looking for a career where you can really make a difference and at the same time learn valuable new skills?
The Radiology Cancer Appointment Clerks are the first point of contact for patients needing investigations across Oxford University Hospitals NHS Foundation Trust.
They are vital to ensure patients referred on the suspected cancer pathway receive a fast, compassionate and professional service. Meeting the NHS faster diagnosis standard (FDS) timeframe.
This role offers variety and the opportunity to learn a wide range of skills, fundamental to your career progression.
We expect candidates to be motivated, hardworking and empathetic, with a positive and professional approach to providing excellent customer service.
You will need to demonstrate enthusiasm and be open to change as the service evolves.
Main duties of the job
Support patients by booking diagnostic investigations and procedures, expediting where appropriate, in line with the cancer pathways.
Ensure supporting information is available when appropriate and monitor urgent investigation requests to ensure they are processed appropriately.
Work closely with all staff in the service to ensure compliance with the NHS Faster Diagnosis Standard (FDS) referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and avoid breaches.
Maintain accuracy, ensuring any relevant information is recorded in the radiology computerised system (CRIS).
Update patient details on CRIS / EPR and other Trust and departmental record systems.
Ensure patients who have not attended or cancelled their appointments are highlighted and rebooked in a timely manner.
Request and coordinate patient notes/images and results from other hospitals and organisations, where the pathway requires input from these.
Provide administrative support to Consultants, clinical staff and all patients under their care, including correspondence support and other administrative duties as required.
Act upon queries from referrers, patients and other relevant parties
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more herewww.ouh.nhs.uk.
The Trust comprises of four hospitals - theJohn Radcliffe Hospital,Churchill HospitalandNuffield Orthopaedic Centrein Headington and theHorton General Hospitalin Banbury.
Job description
Job responsibilities
- Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the faster diagnosis standard (FDS) timeframe
- Ensure supporting information is available when appropriate and taking responsibility for actioning urgent items.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
- Maintain an accurate and current filing system, ensuring any relevant information is recorded in the radiology computer system (CRIS).
- Liaise with referring teams for further information.
- Update patient details on CRIS / EPR and other Trust and departmental record systems.
- Ensure patients who have not attended or cancelled their appointments are highlighted and rebooked in a timely manner.
- Request and coordinate patient notes from other hospitals and organisations, where the pathway requires further information.
- Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.
Person Specification
Essential
- Good educational background (GCSE pass - English and Maths)
- Computer Literate
- Customer service experience
- Appointment booking experience
Desirable
- CRIS/PACS experience
- Medical appointments experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Horton General Hospital
Oxford Road
BANBURY
OX16 9AL
United Kingdom
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)