Clinical Coding Administrator @ Cumbria Health

Job summary

Cumbria Health is looking for a motivated and detail-focused Clinical Coding Administrator to join our General Practice team.

This is a key administrative role supporting the safe and effective management of clinical information. You will review clinical correspondence and ensure relevant information is accurately coded and recorded within patients electronic health records, helping our clinical teams to have the right information available when they need it.

We are looking for an organised, accurate and detail-focused individual to support clinical coding, document management and patient records. Experience in a healthcare setting, knowledge of medical terminology, and strong IT and administrative skills are essential. Previous coding experience is desirable but not essential, as training can be provided to suitable candidates with relevant experience.

This is a full-time role (37.5 hours per week) based at our Head Office in Carlisle.

Closing Date: 11 November 2026

Please include your mobile number on your application and check your spam/junk folder regularly, as emails from us may occasionally be filtered there.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

Please note that we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

The post holder will be part of the Administration and Coding Team Hub supporting the Cumbria Health practices. The post holder will be responsible for a variety of administration duties including data input, recall, scanning/work flowing and coding of clinical correspondence. The post holder will scan and code all incoming discharge letters and any patient related incoming post into the patients medical record and workflow to the appropriate clinician.

The post holder will be based at Cumbria Health headquarters in Carlisle. There will be a requirement to travel between Cumbria Health Headquarters and the Cumbria Health practices to undertake some duties.

All staff are expected to work to Cumbria Healths Values:

• Clinically focused - Everything every one of us does is for the patient
• Responsive - We listen and we respond quickly in a patient focussed way
• One Team - We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts
• High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care
• Communities Connecting and engaging to meet local needs
• Growth & Sustainability with our strong roots we will continue to thrive and grow

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Job description

Job responsibilities

This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.

• Preparing and organising patient records and correspondence so they are complete and ready for clinical summarisation.
• Reviewing prepared medical records and producing an accurate, concise summary of the patients medical history.
• Using SNOMED coding within EMIS to record the information from patient paper medical record, or via GP2GP, into the practice clinical system.
• Filing patient records, correspondence, reports and results accurately in the correct patient medical record.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To retrieve medical records and assist the completion of medical/insurance records and invoicing accordingly.
• Processing CH out-of-hours reports and directing them to the appropriate department within the required timeframe.
• Coding incoming mail to ensure problems are coded properly and information is available to support continuity of care.
• Ensuring actions from incoming mail are identified and tasked to the relevant person in each practice.
• Picking up on items to be coded to secure any quality initiative payments for the practice.
• To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• Dealing with private work associated with firearms licences, medical letters, HGV licences etc.
• Facilitation of SAR processing.
• Assisting with medical records tasks sent by the wider practice team.
• Helping to process and direct online patient requests received via Digital assessment service (DAS).
• Answering patient queries received via the practice website submission form.
• To maintain the computer clinic system in an accurate and secure manner.
• To assist with the gathering of statistics and information when required.
• Providing support to the other members of the ACT Hub.
• Identifying where practices need their work prioritised.
• Using the NHS E-Referral service to process patient referrals including Fast Track/2WW referrals.
• Processing other referrals outside the e-Referral service
• Liaising with ICC Hub and Hospitals regarding patient care
• Monitoring and updating fast track referrals spreadsheet.
• Monitoring and managing E-Referral worklist.
• Advice and guidance processing and support
• Assisting and advising the GPs on referral services
• Using ICE/Open-Net ICE (NCL)/Indigo to access patient results where needed for GPs/Nurses or as required for referral management.
• Undertake any other additional duties appropriate to the post as required.

Person Specification

Knowledge

Essential

• Excellent customer service skills
• Experience of dealing with the public
• Excellent administrative and
• organisational skills

Desirable

• GP practice experience
• Knowledge of medical terminology
• Experience of medical records coding
• Experience of using NHS computer systems

Skills and Aptitudes

Essential

• Computer literate with excellent
• keyboard skills
• Working knowledge of Microsoft office Applications
• Attention to accuracy and detail on a consistent basis
• Good communication skills, both
• written and verbal
• Communicating with a range of
• different people & colleagues in a
• courteous and professional manner
• Able to work well as part of a team
• Able to use and work on your own
• initiative
• Ability to work in a fast paced, ever changing environment
• Ability to prioritise workload
• Ability to work under pressure and at speed
• Enthusiastic & committed to personal development

Desirable

• Understanding of and
• commitment to health & safety in the workplace
• Knowledge of
• safeguarding procedures
• Knowledge of the
• healthcare sector

Personal Circumstances

Essential

• Ability to remain calm and courteous under pressure
• Self-motivated and capable of working unsupervised
• Keen to learn and develop new skills
• Caring, approachable and sociable

Other Requirements

Essential

• Clean driving licence and access to a vehicle.

Qualifications

Essential

• GCSE English Language and Mathematics (Grade C or above) or equivalent
• A Level or equivalent experience

Desirable

• RSA II or equivalent in typing or word processing
• Medical Terminology.
• National Clinical Coding Qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumbria Health

Address

Cumbria Health

4 Wavell Drive

Rosehill Industrial Estate

Carlisle

CA12SE

United Kingdom

Employer's website

https://cumbriahealth.co.uk/ (Opens in a new tab)