About this role
Job summary
Central Lakes Medical Group is looking for a friendly, professional and motivated Receptionist/Administrator to join our team.
Working 24.5 hours per week, you will usually be based at Ambleside Health Centre, with some flexibility to work at our Hawkshead and Coniston surgeries when needed.
This is a busy and varied role where no two days are quite the same. You will work closely with patients, clinicians and colleagues, helping us provide a welcoming, efficient and high-quality service to our local communities.
The role includes front-line reception duties, dealing with patient enquiries and appointments, telephone work and a range of general administrative tasks.
We are looking for someone who
- Has excellent communication and interpersonal skills.
- Is organised and able to manage a varied workload.
- Works well as part of a team.
- Is confident using computer systems.
- Is committed to providing outstanding patient care and service.
Previous reception or administrative experience is desirable, although full training will be provided.
Join a supportive and friendly team serving our local communities in the heart of the Lake District.
Closing date: 03 November 2026
WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE.
Please note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
The post holder will be covering reception and administration functions at Ambleside health centre, with some occasional work at other CLMG sites. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.
They will be required to cover some late shifts, finishing at 18.30 on several days of the week.
All staff are expected to work to Cumbria Health Values:
- Clinically focused - Our patients are at the heart of all we do
- Responsive - We listen and respond together
- One Team - Working together through strong partnerships
- Growth & Sustainability - With our strong roots we will continue to thrive and grow
- Communities - Connecting with communities to meet local needs
- High Standards - We strive for excellence in all that we do.
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
- 1. To be the first point of contact for patients arriving at the Health Centre.
- 2. Processing confidential patient information to pass to Clinicians.
- 3. Opening the premises to be ready to receive patients in the morning, and closing the premises securely and safely at the end of the day.
- 4. Arranging appointments for patients and notifying them of updates and changes.
- 5. Keeping a watchful eye on patients waiting to be seen and in the case of
worsening symptoms, alerting a relevant professional.
- 6. Alerting Emergency Services in the event of an emergency and/or gain help from within the department.
- 7. Support the practice administration load and workflow in an efficient and safe manner.
- 8. Carrying out equipment checks and reporting issues to the Practice Management team
- 9. To work autonomously, managing own workload effectively referring to line manager when necessary.
- 10. Receive and make calls as required with the ability to handle heavy phone/patient traffic. Divert calls and take messages as appropriate. Ensure that the telephone system is operational at the beginning of each day.
- 11. Scanning and attaching patients data to patients electronic records.
- 12. Pulling, filing and photocopying of patient paper records.
- 13. Sort, screen and distribute incoming internal mail. Process outgoing mail following the procedure.
- 14. To adhere to all CH Policies and Procedures
- 15. Participate and ensure own on-going development
- 16. Receiving all incoming deliveries, opening and distributing accordingly.
- 17. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
- 18. Undertake any other activities deemed appropriate and necessary by the organisation.
Person Specification
Knowledge
Essential
- Intermediate computer skills
Desirable
- Previous experience working within the NHS.
- Previous experience in a similar role.
Personal Circumstances
Essential
- Positive
- Confident
- Well organised
- Good team player
- Flexible
- Ability to build rapport and effective relationships at all levels
- Demonstrate initiative
- Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
- Willingness to undertake further training
Qualifications
Essential
- GCSE English and Maths (or equivalent)
Desirable
- ECDL or equivalent
- NVQ Business Administration
Skills and Aptitudes
Essential
- Excellent oral and written communication skills
- Excellent telephone manner
- Ability to prioritise & manage own workload
- Friendly, helpful and can do approach
- Ability to carry out work accurately to specified deadlines
- Close attention to detail
- Excellent organisational skills
- Ability to work on own initiative
- Able to work under pressure
- Able to maintain a high level of confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cumbria Health
Address
Ambleside Surgery
Rydal Road
Ambleside
Cumbria
LA22 9BP
United Kingdom
Employer's website
https://cumbriahealth.co.uk/ (Opens in a new tab)