Receptionist - Mulberry @ Primary Care Sheffield

Job summary

We are looking for two Receptionists to join our team and play a vital role in helping patients access the care and support they need.

This is an opportunity to be part of a compassionate team delivering vital healthcare to some of the most vulnerable members of our community, where kindness, professionalism and resilience are key.

We are open to full and part-time applications the total hours available is 58 hours. Interviews will take place on the 24th and 25th of November in person. For more information, please email Nicola Pryor, Support Manager on [email protected].

Main duties of the job

Mulberry Practice is a unique specialist primary care centre in Sheffield, you will be the first point of contact for patients providing a warm and approachable welcome and excellent customer service and support to patients alongside providing efficient and organised administrative support to clinicians and the wider team, helping ensure the smooth day-to-day running of the practice.

About us

Primary Care Sheffield (PCS) is a not-for-profit healthcare organisation delivering NHS services across Sheffield, including primary care, community services and mental health. We work in partnership with NHS organisations, GP practices and local communities to break down barriers to different types of services and bring high-quality, accessible care closer to the places people live.

Our values are at the heart of everything we do, they shape how we work and how we treat one another, our values are to be innovative, open, person-centred, ambitious and empowering. We are committed to creating a supportive and inclusive environment where our people can develop, contribute ideas and make a meaningful difference to the patients and communities we serve.

PCS is a Disability Confident employer committed to a supportive and inclusive workplace. We welcome applications from people of all backgrounds. If you need reasonable adjustments or additional support during the recruitment process, please let us know when you apply.

Your application is an opportunity to tell us about you. We encourage you to use your own words to describe your experience, achievements, and motivation. Whilst AI tools may be used to help structure or proofread your application, the content must be an authentic reflection of your own knowledge and experience with applications that include unedited AI-generated text such as placeholder wording, prompts or template instructions, automatically declined.

Job description

Job responsibilities

• Welcome patients as the first point of contact checking their details and supporting them through their journey in practice.
• Complete a number of administrative duties including answering the phones, replying to email queries, registering patients, updating records, supporting with prescription requests and scanning or processing documents and post.
• Act as a chaperone during clinical examinations when required, ensuring patients / clinicians are supported in line with practice policies and procedures.
• Liaise with other agencies, secondary care providers, patients, families and carers on behalf of clinicians when requested.
• Handle any task or enquiry in a professional and friendly manner ensuring we give the best customer service to patients and visitors.
• Use SystmOne for booking, amending or cancelling appointments, updating contact details and support clinicians with prescriptions, letters or notes for patients.
• Manage requests, respond to enquiries and direct patients to the appropriate team or service.
• Maintain a high standard of confidentiality, discretion and professionalism at all times, handling sensitive patient information appropriately and treating all patients with dignity, respect and compassion.
• Undertake relevant training and apply up-to-date knowledge of confidentiality, data protection, safeguarding and patient care, ensuring all duties are carried out in line with practice policies, procedures and best practice.

Person Specification

Experience

Essential

• Previous reception experience is essential, ideally in a GP Practice or other healthcare environment.

Other

Essential

• How many hours would you prefer?

Skills, Competencies & Behaviours.

Essential

• Excellent communication and interpersonal skills, with a friendly, professional and patient-focused approach.
• Strong organisational and administrative skills, with the ability to prioritise tasks, multitask and manage a busy workload effectively.
• Confident with technology and using IT systems / Microsoft Office, any SystmOne experience is beneficial.
• A calm, flexible and proactive approach, with the ability to adapt to changing priorities and handle challenging situations professionally.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Sheffield

Address

PCS Mulberry Practice

Central Health Clinic

1 Mulberry Street

Sheffield

South Yorkshire

S1 2PJ

United Kingdom

Employer's website

http://www.primarycaresheffield.org.uk/ (Opens in a new tab)