About this role
Job summary
We are looking for a Roving Receptionist to join the PCS team and play a vital role in helping patients access the care and support they need. This varied, zero-hours role involves working across our 9 GP practices, supporting different teams and bringing your skills to where they are needed most.
You will be the first point of contact for patients providing excellent customer service and efficient administrative support.
The opportunity gives you the freedom to work across different GP practices, gain varied experience and enjoy a working pattern that can fit around your other commitments.
Main duties of the job
This is a 0 hour role where you will cover reception across any of our 9 practices.
You will be the first point of contact for patients, managing appointments, answering calls and emails, updating patient records using SystmOne, and providing essential administrative support to clinicians. You will deliver excellent customer service, handle sensitive information with confidentiality, and ensure every patient is treated with dignity, respect and compassion.
About us
Primary Care Sheffield (PCS) is a not-for-profit healthcare organisation delivering NHS services across Sheffield, including primary care, community services and mental health. We work in partnership with NHS organisations, GP practices and local communities to break down barriers to different types of services and bring high-quality, accessible care closer to the places people live.
Our values are at the heart of everything we do, they shape how we work and how we treat one another, our values are to be innovative, open, person-centred, ambitious and empowering. We are committed to creating a supportive and inclusive environment where our people can develop, contribute ideas and make a meaningful difference to the patients and communities we serve.
PCS is a Disability Confident employer committed to a supportive and inclusive workplace. We welcome applications from people of all backgrounds. If you need reasonable adjustments or additional support during the recruitment process, please let us know when you apply.
Your application is an opportunity to tell us about you. We encourage you to use your own words to describe your experience, achievements, and motivation. Whilst AI tools may be used to help structure or proofread your application, the content must be an authentic reflection of your own knowledge and experience with applications that include unedited AI-generated text such as placeholder wording, prompts or template instructions, automatically declined.
Job description
Job responsibilities
- Welcome patients as the first point of contact checking their details and supporting them through their journey in practice.
- Complete a number of administrative duties including answering the phones, replying to email queries, registering patients, updating records and scanning or processing documents and post.
- Handle any task or enquiry in a professional and friendly manner ensuring we give the best customer service to patients and visitors.
- Use SystmOne for booking, amending or cancelling appointments, updating contact details and support clinicians with prescriptions, letters or notes for patients.
- Manage requests, respond to enquiries and direct patients to the appropriate team or service.
- You will act as a chaperone for patients when required.
- Maintain a high standard of confidentiality, discretion and professionalism at all times, handling sensitive patient information appropriately and treating all patients with dignity, respect and compassion.
- Undertake relevant training and apply up-to-date knowledge of confidentiality, data protection, safeguarding and patient care, ensuring all duties are carried out in line with practice policies, procedures and best practice.
Person Specification
Experience
Essential
- Previous reception or strong customer service experience is essential, ideally in a busy, public-facing environment.
Desirable
- Previous experience in a Practice or other healthcare environment is desirable.
Skills/ Abilities
Essential
- Excellent communication and interpersonal skills, with a friendly, professional and patient-focused approach.
- Strong organisational and administrative skills, with the ability to prioritise tasks, multitask and manage a busy workload effectively.
- Confidence using IT systems and Microsoft Office, with good typing skills, any SystmOne experience is beneficial.
Other
Essential
- You must be able to travel between our GP practice sites across Sheffield to provide cover and support service needs as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Sheffield
Address
PCS Darnall Primary Care Centre
290 Main Road
Sheffield
South Yorkshire
S9 4QH
United Kingdom
Employer's website
http://www.primarycaresheffield.org.uk/ (Opens in a new tab)