About this role
Job summary
Band 5 Commissioning Support Officer
All Age Continuing Care (AACC) Business Support Team
Are you an organised, motivated, and proactive individual looking for an opportunity to make a real difference to people's lives?
We are seeking an enthusiastic and dedicated Band 5 Commissioning Support Officer to join the All Age Continuing Care (AACC) Business Support Team. This is an exciting opportunity to contribute to a highly valued service that supports some of the most vulnerable individuals across the North East and North Cumbria.
As a Commissioning Support Officer, you will play a key role in supporting the delivery of the ICB's statutory responsibilities relating to AACC, Personal Health Budgets, and associated commissioning functions. The role is integral to ensuring that patients receive timely, high-quality care and support through effective coordination, administration, reporting, and operational oversight.
Main duties of the job
The successful candidate will work closely with clinical teams, operational managers, local authorities, providers, patients and families to ensure the effective coordination and delivery of services across the AACC pathway.
The role will involve
- Coordinating complex administrative and commissioning support processes.
- Supporting operational delivery across Continuing Healthcare and Complex Care services.
- Producing and analysing reports and performance information.
- Maintaining and updating patient and commissioning systems.
- Supporting project work, service developments and improvement initiatives.
- Building positive relationships with internal and external stakeholders.
- Ensuring compliance with information governance, data protection and confidentiality requirements.
- Supporting the management of Personal Health Budgets and commissioned care packages where required.
About us
Our Integrated Care Board (ICB) is the largest in the country.
The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.
With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.
The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.
Job description
Job responsibilities
We are looking for individuals who can demonstrate:
- Excellent organisational and prioritisation skills.
- Strong communication and interpersonal abilities.
- Experience of working within a busy administrative, commissioning or operational environment.
- The ability to analyse information and produce accurate reports.
- A proactive approach to problem-solving and continuous improvement.
- Strong IT skills and confidence using a variety of systems and Microsoft Office applications.
- The ability to manage competing priorities whilst maintaining a high level of accuracy and attention to detail.
- A commitment to delivering high-quality customer service and support
Person Specification
Qualifications
Essential
- First degree of professional qualification or equivalent and relevant experience
- Project Management skills
- Knowledge of contracting, planning and performance management processes and procedures
Desirable
- Project management qualification or equivalent proven experience
- Knowledge of NHS primary care, community, and secondary care services
- Working with external providers in a commissioner relationship
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North East & North Cumbria ICB
Address
Stella House
Goldcrest Way
Newcastle Upon Tyne
NE15 8NY
United Kingdom
Employer's website
https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)