About this role
Job summary
This is an opportunity to join NHS Greater Manchester as a senior RPA Developer, designing and delivering automation solutions that improve efficiency, quality and control across the organisation. You will manage solutions through the full development lifecycle, work with a wide range of technical and operational stakeholders, and ensure automations are secure, auditable and capable of delivering measurable benefits. The role combines hands-on technical development with solution design, production support, stakeholder engagement and technical leadership.
Main duties of the job
Design, build and maintain automation solutions using Microsoft Power Platform, RPA, workflow and other approved automation technologies.
Identify and assess opportunities for automation, working with teams to understand existing processes, problems, business rules, volumes and risks before determining the best solution.
Take automations through the full development lifecycle, including requirements gathering, solution design, development, testing, deployment, monitoring, support and continuous improvement.
Integrate automation with existing systems, including finance systems, databases, Excel/spreadsheets, web applications, APIs and shared mailboxes, using languages such as Python, JavaScript, SQL or VBA where appropriate.
Ensure automations are safe, controlled and auditable, incorporating exception handling, logging, alerts, access controls, audit trails and recovery arrangements.
Test and deploy solutions, including unit, system, integration, regression and performance testing, as well as supporting users through UAT and production release.
Monitor and support live automations, investigating failures, resolving incidents and addressing root causes when systems or processes change.
Maintain appropriate governance and security, ensuring automation complies with NHS Greater Manchester requirements around information governance, UK GDPR, cyber security, financial controls, access management and audit.
About us
At NHS Greater Manchester, you will have the opportunity to use your skills to make a genuine difference. We work across a large and diverse health and care system, bringing together colleagues and partners to improve services for our communities. We are ambitious about using technology, data and innovation to work smarter, improve productivity and release valuable staff time. You will join a supportive environment where ideas are encouraged, collaboration matters and your work can have an impact across Greater Manchester.
Job description
Job responsibilities
The Robotic Process Automation (RPA) Developer will be responsible for designing, developing, testing, implementing and supporting automation solutions across NHS Greater Manchester. The postholder will work with Finance, Digital, Data, Information Governance, Cyber Security and operational teams to understand complex processes and translate them into secure, reliable and maintainable automated solutions. The role will provide specialist technical expertise across the full automation lifecycle and will support NHS Greater Manchester to improve productivity, strengthen controls, reduce manual processing and make better use of resources.
The main responsibilities of the role will include:
- Automation development: Design, build, configure and maintain RPA and workflow solutions using Microsoft Power Platform and other approved automation, document-processing and low-code technologies. Where appropriate, use coding and scripting languages including Python, JavaScript, SQL and VBA and integrate solutions with databases, spreadsheets, web applications, APIs, shared mailboxes and other systems.
- Process assessment and solution design: Work with process owners and subject matter experts to understand current processes, business rules, volumes, exceptions, controls and areas of inefficiency. Assess whether processes are suitable for automation and identify opportunities to redesign and standardise processes before automating them.
- Testing and implementation: Develop appropriate test plans and undertake unit, system, integration, regression and performance testing. Support user acceptance testing and ensure solutions meet agreed requirements before they are released into the live environment.
- Production support and continuous improvement: Monitor live automations, investigate failures and performance issues and implement sustainable solutions that address underlying causes. Maintain appropriate support, recovery and manual fallback arrangements and continually improve automations in response to system, process or user requirements.
- Governance, security and risk: Ensure automated solutions operate within NHS Greater Manchester requirements for information governance, UK GDPR, data protection, cyber security, access control, financial control and audit. Build appropriate controls, exception handling, logging, alerts and audit trails into solutions and ensure risks and approvals are properly documented.
- Benefits and performance: Support the measurement and reporting of benefits arising from automation, including staff time released, reductions in errors, faster processing, improved compliance, cost avoidance and financial savings. Use performance information and user feedback to identify further opportunities for improvement and automation.
- Planning and prioritisation: Manage a portfolio of automation activity, balancing development work, incidents, dependencies and competing priorities. Contribute to automation roadmaps, sprint planning, release schedules and resource requirements.
- Stakeholder engagement: Build effective relationships across NHS Greater Manchester and with relevant NHS partners and suppliers. Explain complex technical issues clearly to both technical and non-technical colleagues, facilitate workshops and provide clear updates, demonstrations, reports and presentations.
- Technical leadership and development: Provide technical leadership, coaching and peer support to colleagues involved in automation. Support knowledge transfer and the development of good automation practice, reusable components, technical standards and a controlled automation knowledge base across NHS Greater Manchester.
- Innovation: Keep up to date with developments in automation, artificial intelligence and low-code technologies, undertaking proportionate research and proof-of-concept work to assess where emerging technology could deliver safe and measurable benefits.
- Value for money: Design solutions that support financial sustainability and effective use of NHS resources and provide technical information to inform business cases, investment decisions, supplier discussions and benefits assessments.
- Patient and service impact: Although the role does not normally provide direct patient care, ensure that automation protects confidentiality, service quality and continuity and considers equality, accessibility and health inequality impacts. Appropriate human oversight and escalation must be retained where automated decisions or outputs require it.
- General responsibilities: Work collaboratively across organisational and professional boundaries and comply with NHS Greater Manchester requirements relating to confidentiality, data protection, equality and inclusion, safeguarding, health and safety and infection prevention and control.
Person Specification
Qualifications
Essential
- Educated to degree level in a relevant subject, or equivalent level of qualification and/or substantial equivalent experience.
- Evidence of ongoing continuing professional development in automation, software development, digital delivery or related disciplines.
Desirable
- Degree or equivalent in cyber security
- Relevant certification in RPA, Microsoft Power Platform, process automation, software development, cloud technology, Agile, DevOps, project delivery or process improvement.
Experience
Essential
- Substantial hands-on experience of designing, developing, testing, deploying and supporting RPA or workflow automation solutions in a complex organisation.
- Experience of delivering automations across the full development lifecycle, from process discovery and solution design through to production support and optimisation.
- Experience of creating robust exception handling, logging, audit trails, access controls and operational support arrangements
Desirable
- Experience within the NHS, wider public sector or a similarly regulated environment.
Knowledge
Essential
- In-depth specialist knowledge of RPA, workflow automation, low-code development and software development principles.
Desirable
- Knowledge of enterprise architecture, cloud services, intelligent document processing, APIs and AI-enabled automation.
- Understanding of NHS systems, finance platforms or electronic patient record environments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Greater Manchester Integrated Care
Address
Tootal Building, Manchester
Oxford Street
Manchester
M1 6EU
United Kingdom
Employer's website
https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)