Receptionist/Administrator @ PartnersHealth

Job summary

RADCLIFFE ON TRENT HEALTH CENTRE

PART-TIME RECEPTIONIST/ADMINISTRATOR REQUIRED

THE PERSONS/HOURS TO BE WORKED

We are looking to recruit a flexible, friendly and enthusiastic individual to join our GP Practice reception and administration team.

The role is for 18 hours per week

Monday Non-working day

Tuesday Non-working day

Wednesday Non-working day

Thursday 09:00 18:30 (30 mins unpaid break)

Friday 09:00 18:30 (30 mins unpaid break)

The surgery is open from 8 am to 6.30 pm

Main duties of the job

EXPERIENCE REQUIRED

You will have strong interpersonal skills and be confident when dealing with patients both on the telephone and in person. Confidentiality is a key requirement for the job and previous experience of administration, preparation of prescriptions and reception duties would be an advantage and also have a desire to grow and succeed within the organisational structure. Job specific training, including the use of our chosen clinical system (SystmOne), will be available, but computer literacy is an advantage

About us

HOW TO APPLY

Please complete the application process via NHS Jobs

CLOSING DATE FOR APPLICATIONS

Thursday 12th November 2026

INTERVIEWS

Will be held on Tuesday 17th November 2026

For further details please contact: Nichola Lawrence on 0115 9332948

Job description

Job responsibilities

RADCLIFFE-ON-TRENT HEALTH CENTRE

JOB DESCRIPTION

JOB TITLE - RECEPTIONIST/ADMINISTRATOR

REPORTS TO - ASSISTANT PRATICE MANAGER

HOURS - As stated in individual Contracts

Job Summary

The purpose of the role is to

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities

The duties and responsibilities to be undertaken by members of the Practice Reception & Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Assistant Practice Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

Monitoring the Practice a ppointments system

Processing personal, telephone and on-line requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Clearing and re-stock consulting rooms as required

Providing clerical assistance to Practice Staff as required from time to time, including data processing, filing, and photocopying

Re-ordering and monitoring of blood bottles, lab cards etc.

Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Scanning of Practice Mail

Preparation of lab cards for Phlebotomy

Assisting in the Recall processes

Running reports

Returning temporary resident/immediately necessary forms to HA after they have expired

Preparation of paperwork for Antenatal clinic

Dealing with International Normalised Ratio (INR) changes and repeats

Processing and taking action on Patient Notes (PNs posted on clinical computer system)

Ordering and processing Cervical Smear bags

Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols

Processing and preparation of prescriptions for patients for signature and authorisation by GPs

Dealing with queries relating to prescriptions

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include

Participation in an annual individual appraisal & performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the Practice, and will

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Behaviours

Essential

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of reception work
• Experience of working within General Practice

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills

Knowledge

Desirable

• Knowledge of SystmOne

Qualifications

Essential

• Good standard of general education

Desirable

• GCSE English C or above
• AMSPAR Receptionist certificate
• NVQII in Customer Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

PartnersHealth

Address

Radcliffe on Trent Health Centre

Main Road

Radcliffe on Trent

Nottingham

NG12 2GD

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)