About this role
Job summary
We are seeking a professional and friendly Reception Care Navigator to provide high-quality front-of-house support within the practice working 24 hours a week, initially on a Monday, Wednesday and Thursday. The post-holder will play a key role in care navigation, assisting patients in accessing the most appropriate service or healthcare professional in a timely and effective manner. Overtime to cover holidays and sickness available.
Main duties of the job
The role involves delivering administrative support, processing prescriptions in line with clinical guidelines, and ensuring patients are signposted appropriately based on their needs. The successful candidate will be a key member of the team, maintaining accurate records, ensuring smooth patient flow, and supporting both reception and dispensary functions.
About us
White Medical Group provide a full range of GP services to approximatetly 8700 patients across two sites, we are a dispensing practice.
Job description
Job responsibilities
Reception Care Navigator Duties
- Answer telephone calls promptly and respond appropriately.
- Act as a Care Navigator, signposting patients to the most appropriate clinician or service (e.g. GP, nurse, pharmacist, or external services) based on their needs.
- Use care navigation protocols to ensure patients are directed safely and effectively, including identifying urgent or emergency presentations.
- Collect fees, arrange ambulance transport, and maintain waiting areas and reception.
- Extract and maintain accurate patient medical records, ensuring all correspondence is filed correctly.
- Prepare consulting rooms before and after clinics, ensuring all necessary equipment is available.
- Prepare repeat prescriptions and liaise with clinicians regarding irregular requests.
- Prepare specimens for laboratory collection and bring urgent results to clinician attention.
- Manage incoming post and ensure familiarity with clinical and administrative computer systems.
Other Duties
Perform other duties as required.
Person Specification
Experience
Essential
- Previous experience working in a clinical environment
- Previous patient/customer-facing experience in reception or clerical/admin roles
- Experience working in a busy environment
- Understanding of confidentiality and data security
- Effective verbal and written communication skills
- Good telephone manner
- Ability to prioritise workload and pay attention to detail
- Basic computer/keyboard skills
- Ability to work under pressure and deal with challenging situations
- Professional and courteous at all times
- Ability to work as an integral member of a team
- Flexible approach to working patterns
- Able to fulfil travel requirements between practice sites
Desirable
- Familiarity with general practice procedures
- Care navigation training and experience
Qualifications
Essential
- Minimum of three GCSEs at grade 4/ AC, including Maths and English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
White Medical Group
Address
Ponteland Primary Care Centre
Meadowfield
Ponteland
Newcastle upon Tyne
NE20 9SD
United Kingdom
Employer's website
https://whitemedicalgroup.gpsurgery.net (Opens in a new tab)