About this role
Job Description
Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
THIS POSITION IS IN THE SOFTLINES DEPARTMENT AT THE MAIN STORE. YOU MUST ABLE TO WORK ANY SHIFT BETWEEN 8AM-8PM, TO INCLUDE WEEKENDS AND HOLIDAYS. AS A CUSTOMER EXPERIENCE EXPERT IN APPAREL & ACCESSORIES, YOUR EYE FOR TREND WILL HELP OUR CUSTOMERS DISCOVER NEW LOOKS AND BRING THEIR DEFINITION OF STYLE TO LIFE WITH CONFIDENCE. YOUR LOVE FOR FASHION AND EXCITEMENT TO SHARE YOUR APPAREL AND ACCESSORY EXPERTISE AND TIPS WILL HELP OUR CUSTOMERS FIND THE PERFECT OUTFIT FOR EVERY-DAY AND SPECIAL OCCASIONS, WHILE ALSO HELPING THEM FIND THE PERFECT ACCESSORY TO COMPLETE THEIR LOOK. OUR CUSTOMERS WILL FIND IT EASY AND FUN TO SHOP APPAREL AND ACCESSORIES THANKS TO YOUR EXPERTISE AND TREND-SAVVY ADVICE.
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.