About this role
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Join EMEA Human Resources Operations and help deliver a seamless employee experience across benefits, payroll, and time and attendance. In this role, you will manage high-volume operational activity in a deadline-driven environment, partnering across HR, Payroll, and vendors to deliver accurate outcomes. You will bring strong ownership, data confidence, and a continuous improvement mindset to work that supports employees every day. If you enjoy problem-solving and thrive in a dynamic environment, this role offers meaningful impact and development
As an EMEA Benefits Operations Associate in the EMEA Benefits Team, you will support operational activities across the employee life cycle, with a particular focus on the Warsaw location. You will act as a primary point of contact for employee queries, coordinate resolution of complex matters, and perform data reviews, reconciliations, and reporting. You will maintain operational documentation and controls, manage multiple workstreams and shifting priorities, and support initiatives that improve process efficiency and employee experience while maintaining high standards of accuracy and confidentiality.
Job Responsibilities
- Serve as a primary point of contact for employee queries related to benefits, payroll and time & attendance, ensuring timely, accurate and professional resolution.
- Manage multiple operational activities and deadlines concurrently, reprioritizing effectively as business needs, volumes and operational requirements change.
- Maintain awareness of upcoming cyclical activities, deadlines and internal or external changes, assessing their potential impact on workload, employee populations and related processes.
- Coordinate with relevant HR stakeholders to resolve complex or escalated matters.
- Perform data reviews and reconciliations, identify discrepancies and follow through to resolution.
- Maintain and continuously update SOPs, controls and operational checklists to ensure processes remain accurate, current and appropriately documented.
- Compile operational reports, data and documentation for in-location teams, management and key stakeholders.
- Work effectively with internal teams and external vendors, monitoring dependencies and following through on outstanding actions.
- Support HR Operations initiatives, process transitions, automation opportunities and continuous improvement activities.
- Maintain high standards of data accuracy, confidentiality and operational control at all times.
Required Qualifications, Capabilities and Skills
- At least 4 years of experience in HR Operations, HR Services or a comparable operational environment, ideally including exposure to payroll, benefits or employee lifecycle processes.
- Fluent English with strong written and verbal communication skills.
- Strong understanding of operational delivery within a high-volume, deadline-driven environment involving multiple stakeholders, dependencies and competing priorities.
- Demonstrated ability to prioritize and reprioritize work quickly, manage several deliverables in parallel and remain effective when requirements or volumes change.
- Ability to look beyond the immediate task, identify upcoming deadlines or changes, and assess potential downstream operational impacts.
- Strong analytical skills and confidence working with data, reconciliations and operational reporting.
- Advanced Excel skills, including functions such as VLOOKUP/XLOOKUP, PivotTables and Data Validation. Experience with Power Query, Alteryx or similar automation/data tools .
- Proficiency in PowerPoint, with the ability to translate operational information and data into clear updates for stakeholders.
- Strong organizational and project-management skills, with disciplined follow-through and the ability to manage competing deadlines.
- Ability to build and leverage effective partnerships across locations, functions and external vendors.
Preferred Qualifications, Capabilities and Skills
- Experience in HR Operations, Benefits, Total Rewards/Total Compensation, Payroll or another data-intensive operational function, preferably supporting EMEA countries.
- Experience working with employee or operational data and performing reconciliations, controls or reporting.
- Experience using AI-enabled tools such as Copilot or other LLM-based solutions to improve productivity, analysis or process efficiency.
- Experience with automation and data-transformation tools, such as Alteryx or Power Query.
- Experience working in a multinational, cross-regional or matrixed organization.
- Demonstrated interest in process improvement, simplification and automation.