About this role
- We are seeking a committed and results-oriented Team Collections Manager to lead recovery efforts within the Relationship Banking Group.
- The role involves managing collections across assigned areas, ensuring portfolio quality, and adhering to internal processes and audit requirements.
- The ideal candidate should be a graduate with strong persuasion skills, a passion for collections, and the ability to take ownership of responsibilities.
- Ensure the maintenance of a quality portfolio by minimizing delinquencies and improving collection efficiency.
- Focus on enhancing collections performance in the assigned area, both individually and through effective team management.
- Ensure strict adherence to MOPP norms and internal compliance standards.
- Follow all banking processes and procedures as defined by the organization.
- Comply with audit requirements, maintaining proper documentation and records.
- Promote strong coordination among team members and with the branch to ensure smooth operations.
- Implement and maintain an effective tracking mechanism for delinquent customers to support timely follow-ups and resolution.