About this role
Customer relationship
- 1. To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
- 2. Record and manage each enquiry in dealer management system, demonstrating proactive follow up.
- 3. To ensure the customer transaction is semless, meeting the customer expectations of experience within the timely manner.
- 4. Understanding of key performance indicators, given from the line manager.
- 5. Support the line manager to maximize the profitability of each sale.
Administration
- 1. Responsibly follow the documented sales process, complying to company and legal requirements.
- 2. Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle.
- 3. Support the line manager to maintain the sales operations to the desired standards in display and presentation.
- 4. Adhere to all HSSE standards.