About this role
Strategic
• Receive Job Orders for service and repair jobs from Service Advisors • Manage loading and provide a detailed explanation and technical justification for additional repairs with cost Estimates in addition to obtain approval from customer. • Able to make every effort to resolve customer complaints and ensure that the customer has positive ownership experience. • Raise material requisition for approved additional parts, follow up ordered parts and keep advisors informed. • Ensure adequate number of vehicles received (service order opened) and achieve budgeted target on revenue. • Should have flair for selling value added services, tyres, accessories etc. Operational
• Responsible to achieve set target productive efficiency for the month. • Responsible in ensuring workshop productivity is maximized • Regularly monitor service orders (WIP) and ensure timely billing. • Responsible for the vehicle's ready turnaround time. • Responsible to achieve fix right first-time target (FIRFT) • Responsible in ensuring Technician's Skills are developed for cross-functionality • Ensure all the direct subordinates are updated of their daily or weekly performance • Responsible in coaching and educating technicians on how to improve their performance & achieve KPI's • Responsible in ensuring SOP and workshop Standards are exercised and complied with
Diploma or Degree in Automobile or Mechanical Engineering. 3 to 7 years of experience as a Workshop Supervisor in Automobile Industry Experienced in the Dealer Automobile Industry. Highly Organized and result driven Tactical & a decision maker