About this role
Role: Account Opening Officer - WBG and IBG customer onboarding
Location: Dubai - Jazfa
Role Purpose
Processing of account opening checking from BBD, WBG including FI, NBFI, Community, Escrow and Iraq / UK related accounts. Maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence.
Opening Map, STI, STO, New RIMs & WBG accounts. Handling all account opening cases received from ADIB Iraq and ADIB UK.
Key Accountabilities of the role
A/C Opening for WBG/IBG Team
- Processing account opening checking from WBG, IBG and maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence as a backup of the account opening team.
- Maintain the CRM workflow timely for opening accounts for UAE and SRT / CRM for IBG countries.
- Ensure the information input related to the accounts is correct and identification info and other info are as per supporting documents attached with the file.
- Advise business in case of any discrepancy or missing documents etc. and maintain follow-up standards.
- Follow up with the service team by sending frequent emails and reminders.
- Timely submission of documents to CCU via CRM
- AECB checking for cheque book issuance
- End to End account opening in AMBIT/CRM/Mosaic/Phoenix
- MIS/Dashboard updation
Account Opening and maintenance for IBG, WBG
- Opening Internal accounts such as Map, STI, STS, STO and Vostro accounts.
- Opening New RIMs for IBG & CBG accounts and ensuring documents are complete as per the defined checklist.
- Ensure that KYC/EDD has been obtained for High-Risk countries.
- In cases where Compliance standards are not maintained refer to GCD.
- Ensure that documents are complete and necessary approvals are in place as per ADIB Policy for the functions assigned.
- Ensure that processes are in accordance with operational procedures.
- Handling Account Opening, Maps/ TDs, From ADIB Iraq and ADIB UK.
Investigate customer and business inquiries and provide solutions to solve reported issues
- Perform reconciliation of accounts, taking corrective action on outstanding
- Items and escalate any long outstanding items.
- Undertake training programs to improve knowledge in order to enhance role performance.
- Maintain proper time standards, good team spirit and service standards.
- Assist in enhancing job knowledge of trainees and new staff recruits.
- Ensure compliance to ADIB policies, procedures, guidelines and standards
- Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.
Specialist Skills / Technical Knowledge Required for this role:
Needs to have knowledge for basic requirements of banking such as Account Opening.
Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.
Written and superior oral communications skills
Presentation and facilitation skills (applied in both in-person and phone interactions).
Knowledge of basic principles of providing customer service.
Proficient knowledge of general office systems, PC skills, and MS Office Products