About this role
Role : Business Support Officer
Location : Abu Dhabi
Role Purpose
- In-charge of the risk and control environment ensuring mitigation of risks associated with business conduct and smooth and effective running of the business activity.
- Responsible for BORM activities within the Community Banking and support the coverage and service teams in complying with ADIB Internal procedure and policy implementation.
- In-charge of other support functions such as MIS, SOP reviews, BCP/BIA, User Access Review, Compliance FCRA, consumer protection and other Ad-hoc Tasks.
Key Accountabilities of the role
- Act as the major contact point between Community Banking and RBCU, ORM and Compliance.
- Ensure implementation of Group ORM policies and procedures with Community Banking.
- Extend support to the coverage and service teams members in maintaining control over their client transactions.
- Assist in handling the control testing, RCSA (assessment cycle) and KRI scoring on ORM system (GRC) for Community Banking.
- Handle complaint management and ensure resolution within agreed timelines.
- Oversee and communicate the various risk management tools used in ADIB guided by the relevant policies and procedures.
- Analyse irregular cases to identify potential fraud attempts (Act as anti-fraud officer)
- Communicate with Ops Risk and other stakeholders on the related business issues and track the metrices, caps, KRI etc…
- Responsible for reviewing irregular client transactions to raise STR to compliance.
- Oversee client fund movement (inflows/Outflows) reporting and guide the team in case or irregularities identified in the flows.
- Review user access with ICD and report discrepancies and incorporate changes.
- Assist in handling the ODD MIS and follow up with coverage and service team for completion.
- Assist in handling the department MIS of all kinds (i.e. revenue / liability / ODD performance / RMs Performance / Calls reporting activity)
- Act the primary representative of the department in various audits (CMAT reviews, Internal and External Audits, Sharia Audit, Etc…)
- Assist in SOP reviews & update and creation of new SOPs for newly adopted products/tasks.
- Responsible for business continuity management (i.e. BCM planning, BCM Testing & Call Tree)
- Handle the Financial Crime Risk Assessment (FCRA) IRQ & GCQ annual tasks.
- Adherence to consumer protection regulations while engaging/dealing with clients.
- Handle accurately & timely the different Ad-hoc tasks assigned as per business strategy requirements.
Behavioral Competencies
- Communication.
- Quality orientation.
- Teamwork.
- Adaptability
- Technical knowledge.
- Problem Solving.
- Decision Making.
- Initiative & Change.
Specialist Skills / Technical Knowledge Required for this role:
- Bachelor’s degree.
- Strong understanding of the corporate business needs.
- Business performance with risk & control thinking to protect the business while conducting activity.
- Strong writing skills and ability to draft SOPs and other business documents.
- Adequate with financial terms, qualitative and quantitative tools related to performance.
- Able to work Independently, show initiative and take full responsibility for completion of duties.
- Discreet and trustworthy with high degree of integrity & effective communication.
- Customer-centric (Internal / External), delivery, results-oriented.
- Ability to work in cross functional teams teamwork & adherence to agreed timelines.
- Strong Microsoft Office Skills.
Required experience
- 4-6 years' experience in governance, quality & operational risk control environment.
- UAE based experience is a must.