Customer Service Representative @ Aston Carter

Job Title: Customer Service SpecialistJob DescriptionThe Customer Service Specialist manages end-to-end order logistics and delivers a seamless experience for customers. This role coordinates order processing, tracks shipments, resolves order-related issues, and maintains clear, proactive communication with both customers and internal teams to ensure accurate and timely fulfillment.

Responsibilities

• Serve as the primary point of contact for customers regarding order status, delivery timelines, and logistics inquiries.
• Process and manage customer orders accurately within the order management and ERP systems.
• Coordinate with warehouse, shipping, and supply chain teams to ensure timely and accurate order fulfillment.
• Monitor and track shipments, proactively communicating updates, delays, or changes to customers.
• Resolve order-related issues promptly, professionally, and with a strong focus on customer satisfaction.
• Maintain accurate records of orders, customer communications, and issue resolutions in the appropriate systems.
• Provide exceptional customer service through phone, email, and other communication channels.
• Handle inbound calls in a call center-style environment while maintaining a high level of service quality.
• Collaborate with internal departments to improve order flow, streamline processes, and enhance overall customer satisfaction.
• Use initiative to identify potential problems in the order process and recommend practical solutions.
• Manage multiple priorities in a fast-paced environment while meeting deadlines and service level expectations.

Essential Skills

• 3+ years of experience in a customer-facing role, such as customer service, call center, or order management.
• 13 years of experience specifically in customer service, order management, or a related operational role.
• Proven experience with order entry and order processing in business systems.
• Experience working with ERP systems, including SAP or similar platforms.
• Strong customer service skills with the ability to build rapport and maintain positive relationships.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and sound judgment in resolving customer and order issues.
• High level of organizational skills and attention to detail.
• Proficiency in Microsoft Office, including tools such as Outlook, Excel, and Word.
• Ability to work effectively in a fast-paced environment and manage multiple tasks and priorities.
• Demonstrated ability to handle inbound calls in a professional and efficient manner.
• Ability to collaborate with cross-functional teams, including warehouse, shipping, and supply chain.

Additional Skills & Qualifications

• High school diploma or equivalent is required.
• Associate or bachelors degree is preferred.
• Experience in a call center or high-volume customer support environment is an advantage.
• Familiarity with order management systems beyond ERP platforms is beneficial.
• Demonstrated initiative and a proactive approach to improving processes and customer experience.
• Interest in working within a strong culture that supports professional growth and development.

Work EnvironmentThis position is fully onsite in an open-concept office environment, where each team has designated areas of work to support collaboration and communication. The role operates in a fast-paced setting with frequent interaction across customer service, warehouse, shipping, and supply chain teams. The environment emphasizes a strong culture focused on growth, teamwork, and continuous improvement, with regular use of ERP systems, order management tools, and Microsoft Office for daily tasks.

Job Type & LocationThis is a Contract to Hire position based out of New Berlin, WI.

Pay and BenefitsThe pay range for this position is $21.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Nov 6, 2026.

Workplace TypeThis is a fully onsite position in New Berlin,WI.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.