Dispatcher @ Aston Carter

Job Title: DispatcherJob DescriptionThis service dispatch role plays a pivotal part in supporting a high-performing sales and service team that delivers comprehensive chemical products and solutions to customers in the food service and hospitality industries. The dispatcher coordinates service assignments for approximately 300 field associates through a dispatch queue, ensuring timely and efficient support for customers. This position focuses on driving operational excellence, optimizing field technicians schedules, and enabling best-in-class service delivery in a fully remote environment.

Responsibilities

• Process a high volume of incoming service requests and accurately assign service appointments through the dispatch queue.
• Efficiently dispatch service technicians to customer locations, prioritizing customer service and responsiveness.
• Develop, maintain, and adjust daily and weekly schedules to ensure proper staff coverage based on changing customer needs.
• Optimize service technician hours, availability, and accountability to maximize field productivity and service quality.
• Collaborate with area leadership to support Retain, Grow, and Gain initiatives and contribute to overall business objectives.
• Continually partner with field teams to identify and resolve operational issues, improve processes, and enhance field effectiveness.
• Use CRM and call center tools to log, track, and manage service requests and customer interactions.
• Perform accurate data entry and maintain dispatch records, schedules, and service documentation in Excel and related systems.
• Organize and participate in meetings as needed to align dispatch activities with service and sales goals.
• Manage changing priorities and high-volume workloads while maintaining a strong commitment to customer service.
• Communicate clearly and professionally with technicians, sales and service teams, and customers to coordinate service activities.
• Demonstrate strong conflict-resolution skills when addressing scheduling conflicts, service delays, or customer concerns.

Essential Skills

• Previous dispatching experience strongly preferred, ideally in a high-volume service or call center environment.
• Proven customer service and customer support experience with a strong commitment to customer satisfaction.
• Experience coordinating schedules and handling high-volume workloads in a fast-paced environment.
• Proficiency with Excel, including sorting, filtering, and basic spreadsheet functions for data entry and reporting.
• Comfort working with CRM systems and Microsoft applications to manage service requests and customer information.
• Strong communication skills, both written and verbal, to coordinate effectively with field associates and internal teams.
• Ability to manage changing priorities and multiple tasks while maintaining accuracy and attention to detail.
• Strong conflict-resolution skills to handle scheduling issues and service-related challenges.
• Self-starter who can work independently and maintain productivity in a remote work setting.
• Positive attitude and solution-oriented mindset when working with customers and colleagues.
• Willingness to learn and adapt to new tools, processes, and operational requirements.

Additional Skills & Qualifications

• Experience in service dispatch or call center environments is highly advantageous.
• Familiarity with service dispatch processes and best practices.
• Comfort with data entry and Excel-based data management.
• Ability to organize and support meetings related to service operations.
• Demonstrated ability to work effectively as part of a growing remote team.
• Interest in pursuing a long-term career path in service, sales, or management.
• Alignment with an inclusive culture that values diverse perspectives and ideas.

Work EnvironmentThis position is 100% remote/work-from-home and operates within the Chicago area, with candidates expected to reside within approximately a 100-mile radius. The role follows a Monday through Friday day shift schedule, typically 7:00 a.m. to 4:00 p.m. Central Time. The dispatcher works as part of a remote team of approximately 30 dispatchers that is growing to around 60, collaborating virtually with field technicians and leadership. The environment is flexible and independent, allowing you to plan and manage your own schedule while using innovative tools, resources, and technology to support a world-class sales and service organization.

The organization promotes an inclusive, engaging culture that values diverse people, perspectives, and ideas, and offers a 1012 month contract with potential for permanent hire and opportunities for long-term career advancement in service, sales, or management.

Job Type & LocationThis is a Contract position based out of Chicago, IL.

Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Nov 7, 2026.

Workplace TypeThis is a fully remote position.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.