About this role
DescriptionPurpose of Position:Provide over-the-phone, remote, and desk-side support services to end users technical issues related to usage of computer hardware, software and mobile devices. Specialist will respond to inquiries via telephone, email, and walk-in requests for technical support from end users. Troubleshoot incidents as well as provide knowledge of commonly-used concepts, practices, and procedures within field. Rely on instructions and pre-established guidelines to perform functions of the job.Essential Duties/Responsibilities: Consistently deliver excellent customer service as first level telephone, digital communication, and walk-in support contact. Document, track, monitor, and follow up on all assigned issues ensuring timely resolution to include but not limited to:o Password Resetso User setupso Application supporto Hardware supporto Phone swaps/supporto Workstation / laptop configurationso Workstation / laptop imagingo Printer / copier service Work to escalate Level 2 and above issues to appropriate support groups A solid understanding of core technologies and troubleshooting methodologies in the area of information systems. (i.e., networking, telephony, operating systems, hardware, security, etc.) Other duties and responsibilities as assigned.Accountability: Comply with all company policies and procedures. Prompt, punctual, and regular attendance during core business hours, in an office environment (not a telecommuting position), currently located in the Stapleton area of Denver, including a reliable means of transport to and from work. Ability to occasionally travel between corporate offices and jobsites within the Denver Metro Area, during work hours. All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.Minimum Physical Requirements: While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Occasionally may need to reach, stoop, or kneel. Specific vision abilities required by this job include close vision requirements due to computer work.Qualifications: High School Diploma required, 1+ years work experience in a Help Desk environment preferred MCSE, MCP, CompTIA A+ and Network+ are preferred but not required. Receives direct supervision. Use problem solving skills to troubleshoot problems or situationsConstruction background/knowledge a plusSkillsDesktop, Windows 10Top Skills DetailsDesktop,Windows 10Additional Skills & QualificationsServiceNow, would like ticketing tool experience. To image laptops, they utilize WDS. The ticketing system they utilize is Manage Engine, Service Desk+. Required to be onsite and need reliable transportationExperience LevelEntry LevelWe reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
• Medical, dental & vision • 401(k)/Roth • Insurance (Basic/Supplemental Life & AD&D) • Short and long-term disability • Health & Dependent Care Spending Accounts (HSA & DCFSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Done Job Type & LocationThis is a Contract position based out of Aurora, CO. Pay and BenefitsThe pay range for this position is $23.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Aurora, CO. Application DeadlineThis position is anticipated to close on Oct 28, 2026. Workplace TypeThis is a fully onsite position in Aurora,CO.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.