About this role
Description
Position Title: Court Tools Support Specialist (JCATS & JDEX)
We are seeking a Court Tools Support Specialist to join our Court Tools Support Team in assisting Georgias Juvenile Courts with case management systems and its associated data warehousing and reporting tool. This role involves customer service, technical assistance, administrative support, and stakeholder engagement.
Key Duties and Responsibilities
User Support & Training
Provide direct support to court personnel and stakeholders using JCATS and JDEX
Assist users with troubleshooting, navigating, and utilizing system features
Document common issues and develop user guides or FAQs
Conduct training sessions and demonstrations as needed
System Administration & Data Support
Assist with data entry, validation, and report generation
Work with courts to ensure data integrity and compliance with reporting requirements
Gather and analyze data for internal and external reporting purposes
Support integration efforts between JCATS, JDEX, and other systems
Stakeholder Engagement & Coordination
Serve as a liaison between courts, IT teams, and administrative offices
Coordinate and communicate effectively with stakeholders to ensure timely resolution of issues and system improvements
Assist in gathering user feedback for system improvements
Work closely with internal teams to address stakeholder needs
Administrative & Travel Requirements
Prepare reports and maintain documentation related to system usage and support requests
Travel within Georgia as needed for training, meetings, and on-site support
Additional Responsibilities (as time allows)
Crosstrain on various other court tools supported by the Court Tools Support Team, including the Georgia Court Registrar, Gavel, and specific tools used by Superior Court Judges.
Provide support for these systems as needed, ensuring a broader level of assistance across
Georgia's court systems.
Required Qualifications
Experience working with Juvenile Courts
Demonstrated knowledge of juvenile court processes, case types, terminology, and workflows
Experience in customer service, IT support, or court administration
Strong communication and interpersonal skills to work effectively with court personnel and stakeholders.
Ability to troubleshoot basic technical issues and follow documented procedures
Experience working with case management systems, databases, or reporting tools is a plus
Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with data reporting
Skills
Support, Technical support, Trainning, Customer service, Troubleshooting, Juvenile Court Experience
Top Skills Details
Support,Technical support,Trainning,Customer service,Troubleshooting,Juvenile Court Experience
Additional Skills & Qualifications
Preferred Qualifications
Experience working with court systems, government agencies, or legal technology
Knowledge of data entry, validation, and report generation best practices
Ability to manage multiple tasks and adapt to changing priorities
Work Environment
On-site work model, requiring in office hours
Occasional travel within Georgia to support Courts
Experience Level
Intermediate Level
Job Type & LocationThis is a Contract position based out of Atlanta, GA.
Pay and BenefitsThe pay range for this position is $31.00 - $34.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Oct 30, 2026.
Workplace TypeThis is a fully onsite position in Atlanta,GA.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.