About this role
Job Requirements
Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.
We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound interesting? Then come in and join our global team as the Area Customer Service Sales Manager in Vietnam.
The Area Customer Service Sales Manager will lead and grow the Customer Services business in North Vietnam by developing and executing service sales strategies, managing the assigned Customer Services Sales Representative, driving sustainable revenue growth, increasing service contract penetration, improving customer retention, and strengthening customer relationships across the installed base.
Your Role
- You will develop and execute the regional Customer Services sales strategy to achieve revenue, margin, and market share objectives.
- You will drive growth in service contracts, digital services, upgrades, training, and other service-related offerings.
- You will identify new business opportunities within the installed base and through competitive conversions.
- You will ensure achievement of assigned business goals, sales targets, contract coverage, and customer retention objectives.
- You will monitor business performance and implement corrective actions to address gaps against targets.
- You will provide leadership and oversight for strategic account planning and customer engagement activities across the region.
- You will build and maintain executive-level relationships with key customers and stakeholders to strengthen long-term partnerships and customer loyalty.
- You will own regional sales forecasting, pipeline management, funnel health, and business planning processes to ensure achievement of growth objectives.
- You will lead, coach, mentor, and develop the Customer Services Sales Representative to maximize performance and professional growth.
- You will foster a high-performance, customer-centric sales culture.
Your Expertise
- Bachelor's Degree in Business, Engineering, Biomedical Engineering, Healthcare Management, or related field.
MBA or advanced business qualifications are an advantage.
- Strong commercial and business management capabilities.
- Excellent communication, presentation, negotiation, and leadership skills.
- Strong analytical and strategic thinking abilities.
- Advanced proficiency in Microsoft Excel, PowerPoint, Word, Outlook, and CRM.
- Minimum 5 years of sales experience, preferably within medical technology, healthcare, or service-related businesses.
- Experience in leading or coaching sales teams.
- Proven track record in achieving and exceeding sales targets.
- Experience managing strategic customer relationships and complex commercial negotiations.
- Strong understanding of healthcare customer environments and procurement processes.
- Demonstrated ability to develop people, build high-performing teams, and drive change.
- Strong business acumen with experience in forecasting, pipeline management, and business planning.