About this role
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Objetivo do cargo: Atender clientes com agilidade e cordialidade, apoiando o processamento de solicitações e contribuindo para uma experiência positiva ao longo da jornada de atendimento.
Principais responsabilidades: Receber e responder a dúvidas e solicitações por telefone, e-mail ou outros canais; registrar interações e manter dados atualizados nos sistemas; acompanhar pedidos e casos até a resolução; encaminhar questões que exijam suporte de outras áreas; cumprir procedimentos e prazos de atendimento; identificar oportunidades para melhorar a experiência do cliente.
Requisitos
Ensino médio completo; boa comunicação oral e escrita; organização, atenção aos detalhes e foco no cliente; familiaridade com ferramentas digitais e sistemas de atendimento. Experiência prévia em atendimento ao cliente é desejável.
Education
- Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Experience
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
- Some countries (e.g., Mexico) may require a health care professional degree or Medical information experience.
- In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Knowledge, Skills and Abilities
- Excellent verbal and written communication skills
- Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
- Proficient computer and keyboarding skills
- Good interpersonal skills
- Ability to work independently as well as part of a team.
- Ability to interpret client provided complex medical and technical information
- Organizational and time management skills
- Ability to maintain a positive and professional demeanor in challenging circumstances
Working Environment
Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirementsfor this role:
- Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
- Able to work upright and stationary for typical working hours.
- Ability to use and learn standard office equipment and technology with proficiency.
- Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.