About this role
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day: enabling our customers to make the world healthier, cleaner and safer.
About the Role
As a Field Service Engineer II, you will install, maintain, troubleshoot, and repair advanced analytical instruments, including ICP-MS, ICP-OES, and atomic absorption (AA) systems. You will support customers in research, industrial, and healthcare environments, helping them maintain instrument performance and achieve their scientific and operational goals.
Working independently in the field and in collaboration with customers, colleagues, and business partners, you will deliver high-quality service, provide instrument training, and share field feedback to support continuous improvement. You will also help customers understand and align expectations for service, repairs, upgrades, and service contracts.
Key Responsibilities
- Install analytical instruments and train customers on operation and basic maintenance.
- Troubleshoot, repair, inspect, and perform preventive maintenance on instruments, including diagnosing issues at the component level.
- Conduct system checks, validation activities, and performance assessments as required.
- Document service activities and prepare clear, accurate service reports.
- Communicate instrument issues and customer feedback to the appropriate internal teams.
- Collaborate with customers, colleagues, and business partners to resolve service needs.
- Clarify customer needs and expectations regarding service, repairs, upgrades, and service contracts, and communicate them to the appropriate teams.
- Contribute to service process improvements and internal knowledge sharing.
- Follow applicable safety procedures, quality requirements, and company policies.
- Respond to customer needs on short notice when required.
- Work toward established customer satisfaction goals.
Requirements
- An advanced degree in Electronics, Engineering, Physics, Chemistry, or a related technical field; or a bachelor’s degree in a relevant field and at least two years of hands-on technical experience installing, troubleshooting, or repairing complex instruments or equipment.
- Strong mechanical and electrical troubleshooting skills, including the ability to diagnose issues at the component level.
- Ability to read and interpret technical documentation, schematics, and service procedures.
- Strong customer service, communication, organization, and time-management skills.
- Ability to work independently, prioritize service needs, and adapt to different products and customer environments.
- Valid driver’s license and ability to travel 50–75% within the assigned territory, including overnight travel as required.
- Ability to work safely in laboratories and other customer environments, and to lift and handle equipment or parts weighing up to 23 kg, as required by the role.
- Ability to respond to customer needs on short notice and work toward established customer satisfaction goals.
Preferred Qualifications
- Experience servicing or using analytical instruments, particularly ICP-MS, ICP-OES, or AA systems.
- Experience with high-voltage equipment or ultra-high-vacuum systems.
- Relevant technical certifications.
- Experience using service-management software and Microsoft Office applications.
- Experience documenting service activities and delivering customer training.
- Proficiency in additional languages.