About this role
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
The EA Team Manager works closely with the SEA Operations Chair, SEA Operations Services Director, and Singapore Office Lead to lead and manage the Executive Assistant team, ensuring the delivery of high-quality administrative support and operational services to key stakeholders.
The EA Team Manager serves as the direct people manager for the Executive Assistant (EA), and a thought partner to office leadership on how executive support drives broader operational excellence.
Strategic Leadership
- Define and drive the strategic roadmap for the Singapore EA team, aligning capacity, structure, and skill sets with anticipated demand.
- Serve as the key liaison between the Singapore EA team and the GS Hub AAs, ensuring seamless, well-coordinated support coverage for Singapore Principals & Partners.
- Partner with GS Hub leadership to align on service standards, capacity planning, and workload distribution, ensuring Principals & Partners receive consistent and high-quality support
- Identify and lead process improvement and technology adoption initiatives (e.g., AI tools, workflow automation) that elevate the efficiency and impact of executive support across the office.
- Develop and standardize best practices, playbooks, and service standards for the EA function, ensuring consistency and driving continuous improvement.
- Serve as an escalation point and advisor to senior leaders on complex or sensitive executive-support needs, exercising judgment and discretion at a senior-stakeholder level.
People Management
- Serve as the primary manager for the Executive Assistants, including conducting regular 1:1 check-ins, setting goals, and providing ongoing feedback.
- Lead the EAs' performance review process, including setting objectives, mid-year check-ins, and annual evaluations.
- Support EAs' professional development by identifying training opportunities, stretch assignments, and career growth paths — including grooming high performers for expanded scope or leadership tracks.
- Manage EAs' workload and priorities in partnership with the executive(s) they support, ensuring reasonable capacity and preventing burnout.
- Approve time-off requests, timesheets, and other administrative HR matters for the team.
- Act as the first point of contact for any performance, conduct, or interpersonal concerns involving EAs, escalating to HR as needed.
- Onboard new Executive Assistants, ensuring they understand office systems, tools, and expectations.
What You'll Bring
A self-motivated individual with 10–15 years' experience, including at least 5 years at the managerial level. The successful candidate will work with a diverse group of individuals and be able to multitask and respond in a fast-moving environment. Key skill sets required:
- Bachelor’s Degree
- Excellent oral and written communication skills, with the ability to present to a senior group of leaders.
- Experience managing complex teams in a professional services organization or an organization with demanding customer satisfaction standards.
- A friendly disposition, with the ability to be firm when necessary.
- Comfort working with technology to drive efficiency (AI tools, Slack, Trello, Microsoft Office, etc.).
Who You'll Work With
Our operations team works to ensure BCG runs smoothly, efficiently, and productively. The team includes executive and administrative (case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management functions.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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