About this role
Contract: Permanent, full time 37.5 hours per week Salary £26,042 - 30,281 per annum Location: Burford, OX18 4PF Closing date: Monday 16th November 2026 Interview date: W/C 23rd November 2026 We’re recruiting an Assistant Manager - Onsite Services to join our Burford rehoming centre, to ensure that the right pet is placed in the right service for both the client and the pet. At Blue Cross we are ambitious, and the work carried out by our Centre's is key in achieving our strategy and ensuring that ultimately, we help more pets.
This is a wonderful opportunity to join Blue Cross to lead a team in ensuring a high level of client care, efficient and connected decisions relating to pet welfare, and the delivery of high-quality rehoming services. On a day-to-day basis you’ll be leading your team and ensuring the smooth running of the refill and adoption stages of our rehoming services. You’ll work closely with operational colleagues to ensure we have a pipeline of new pets and pool of adopters ready for a pet. The refill and adoption stages of our rehoming services is critical, so this role will see you working closely with your team and colleagues with a strong focus on finding the right homes for pets as efficiently as possible and refilling to optimise caseloads for our Pet Welfare Assistants.
While delivering robust rehoming services are important to us, so is the client experience and it will be up to you to ensure that we monitor and continually look for ways to uphold and improve our client journey. For many, the Centre will be the ‘public face’ of Blue Cross so you will need to ensure that your team put client service is at the heart of every interaction, this includes making sure public areas and facilities are welcoming and engaging and that administration of the admission and adoption process complies with internal processes and compliance legislation such as GDPR.
This is a full-time role working 37.5 hours per week on a rota which includes weekends and bank holidays. At Burford rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally, you will be expected to carry out night checks or stay in on site accommodation overnight when the resident team members are either not working or away for a period of time. These duties are organised on a local rota and shared between all members of the team.