About this role
Permanent, full time (35 hours over 5 days p/week) Salary: Circa £25,000 per annum Location: Warminster,BA12 9AZ Closing date: Monday 9th November Charity shops are the in-place to shop and in 2026 and we want you to join us at our store in Warminster! By joining our team, you will be working within the local community and keeping people and their pets at the heart of everything that we do. As Shop Manager, you’ll be the driving force behind our friendly and committed team. You’ll lead and motivate staff and volunteers, recruit new people to the shop and make sure everyone feels trained and confident in their roles.
Working closely with your Assistant Manager, you’ll keep communication clear and create a positive, energetic environment for the whole team. You’ll take ownership of sales and profit, working with your Area Manager to plan income targets and keep costs under control. You’ll champion Gift Aid, ensure accurate pricing and bring creative ideas to in-store fundraising so the shop continues to grow. Stock will be a big focus, encouraging local donations, keeping displays fresh, maintaining high merchandising standards and making sure the shop is always clean and inviting. You’ll also oversee new goods, stock takes and day-to-day processes that keep everything running smoothly.
Above all, you’ll set the tone for outstanding customer service. You’ll create a warm, welcoming atmosphere, deal with any issues calmly and build strong community connections that help increase donations. As an ambassador for Blue Cross, you’ll represent our values with confidence and care. Our shop is open Monday to Saturday from 09:00 till 17:00 and your normal working pattern may change each week, subject to the needs of the business.