About this role
- Position: Field Manager - Hourly Location: San Francisco, CA Schedule: Monday - Friday: 7 a.m.- 4 p.m The Field Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations.
- The Field Manager is responsible for assisting the General Manager in all aspects of operating the parking facility including: staff management, revenue control, safety, and client relations.
- Assist in the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards.
- Provide support to Operations Manager in regard to hiring, onboarding, scheduling, and training new employees.
- Act as a point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship.
- Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion.
- Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
- Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required.
- Fill in to provide coverage for front line positions, as needed.
- Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests.
- Immediately respond to reports of accidents, incidents or safety concerns.
- Communicate professionally at all times with guests, client, and teammates.
OTHER DUTIES
- Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job.
- Duties, responsibilities and activities may change at any time with or without notice.