About this role
Position: Shuttle Dispatcher Supervisor Location: Anchorage International Airport Pay: $23.70/hour Schedule: Wednesday and Thursday as 23:00 - 07:00 and 20:00 to 04:00 on Friday to Sunday. A valid driver's license is required for this role At Reimagined Parking, we believe great people drive great results.
That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.
- The Dispatcher Supervisor oversees the daily operations of the dispatch team, ensuring all shuttle and transportation services operate safely, efficiently, and according to Reimagined Parking and client standards.
- This role provides direct supervision to dispatchers and Dispatcher Leads, oversees scheduling and workflow, ensures accurate communication with drivers, and supports service delivery across the entire operation.
- The Dispatcher Supervisor is responsible for monitoring performance, coaching team members, resolving operational issues, and maintaining service reliability, safety, and customer satisfaction.
- As a Dispatcher Supervisor, you will lead a critical part of the transportation operation, ensuring service reliability, safety, and exceptional customer experience.
- You’ll guide the dispatch team, support strategic operations, and contribute to a collaborative and mission-driven environment.
- Directly supervise dispatchers and Dispatcher Leads, including assigning duties, monitoring productivity, and ensuring compliance with policies and procedures.
- Provide coaching, training, corrective action, and performance evaluations.
- Support hiring decisions, onboarding, and ongoing development of dispatch staff.
- Ensure proper staffing levels based on operational needs and passenger volume.
- Lead shift briefings and communicate service expectations.
- Oversee real-time shuttle bus service to ensure on-time performance and route coverage.
- Review and approve dispatch decisions involving vehicle assignments, driver assignments, route adjustments, and service level changes.
- Monitor GPS systems, dispatch software, and radio communications to maintain service continuity.
- Respond to service disruptions, breakdowns, and emergencies with effective solutions.
- Coordinate fleet availability with maintenance teams to minimize downtime.
- Ensure compliance with ADA transportation requirements, safety standards, and client expectations.
- Act as the primary point of escalation between dispatch, drivers, maintenance, customer service, and management.
- Provide timely updates regarding service delays, route adjustments, and operational impacts.
- Support customer experience teams with shuttle ETA information and service planning.
- Communicate with leadership regarding staffing, incidents, and operational performance.
- Prepare and validate daily, weekly, and monthly operational reports.
- Maintain accurate logs of incidents, route changes, service delays, staffing levels, and performance metrics.
- Audit dispatcher documentation for accuracy and compliance.
- Monitor operational data and proactively implement improvements to enhance efficiency.
- Ensure dispatch staff follow Reimagined Parking communication standards and documentation protocols.
- Drive shuttle vehicles as needed to support service continuity, cover staffing shortages, or reposition fleet vehicles.
- Assist during service emergencies, large events, or high-volume periods.
- Perform basic vehicle checks when operating company vehicles.
- Ensure accurate recordkeeping for operational audits, compliance, and service-level reporting.
- Track and document equipment issues, driver performance concerns, and route deviations.
- Operate shuttle vehicles as needed to support service, cover staffing gaps, or reposition fleet vehicles.
- Assist with emergency situations, special events, or service interruptions.