HR Generalist Associate @ Reward Gateway

We are looking for a proactive, organised and people-focused HR Generalist Associate to join our UK People Team on a 12-month fixed-term contract. This is a superb opportunity for someone looking to develop broad HR generalist experience across the full employee lifecycle, including recruitment, onboarding, employee relations, people administration, employee experience and HR projects. Working closely with the People team within the UK and Bulgaria, you will support the delivery of key people processes, help ensure an excellent employee experience, and contribute to continuous improvement initiatives across the People function. This role is ideal for someone who enjoys building relationships, solving problems, improving processes, and working in a fast-paced environment.

What’s In It For Me?

A chance to be part of an extremely well-established, stable and high-growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package, including: A flexible holiday plan of up to 40 days per year £400 a year Wellbeing Allowance Private Medical Insurance Allowance for professional development books, E-books, and podcasts Contributory pension scheme Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Click here to see our full suite of benefits dedicated to supporting all aspects of employee wellbeing!

• Recruitment & Talent Acquisition Support end-to-end recruitment activities across the business.
• Coordinate job postings, candidate screening, interview scheduling, and candidate communications.
• Work with hiring managers and external recruitment partners to support hiring needs.
• Ensure a positive and professional candidate experience throughout the recruitment process.
• Maintain accurate recruitment records and reporting.
• Support onboarding and transition activities for new hires.
• Employee Lifecycle and HR Operations Provide first-line HR support and guidance to employees and managers on People policies and processes.
• Prepare employment contracts, offer letters and employee correspondence.
• Maintain accurate employee records and HR systems.
• Support probation reviews, contract changes and employee lifecycle administration.
• Assist with the administration of family leave, sickness absence and other employee matters.
• Support benefits administration and annual people process.
• Onboarding & Employee Experience Coordinate the onboarding experience for new joiners, ensuring they feel welcomed, informed and connected from day one.
• Manage onboarding communications, induction schedules, and associated administration.
• Continuously review and improve the onboarding journey through employee feedback and insights.
• Support employee engagement initiatives and activities that enhance the overall colleague experience.
• Assist with company events, wellbeing initiatives, and culture programmes.
• Employee Relations Support managers with routine employee relations matters, including absence management, performance conversations and policy guidance.
• Ensure HR practices are applied consistently and in line with company policy and employment legislation.
• Escalate complex employee relations matters appropriately.
• Continuous Improvement & Projects Support People Team projects and process improvement initiatives.
• Leverage technology, automation and AI-enabled tools to improve efficiency and employee experience.
• Identify opportunities to streamline workflows and enhance ways of working across the team.
• Assist with people data reporting and HR metrics.

Contribute to the development and implementation of People policies, programmes and initiatives.

About you

We're looking for someone who is: A team player who enjoys building strong relationships and collaborating across the business. Proactive, self-sufficient and comfortable taking ownership of their work. Highly organised with excellent attention to detail. Confident managing multiple priorities in a fast-paced environment. Approachable, professional and able to handle confidential information with discretion. Curious about technology. Keen to learn, develop and grow their HR career. Customer-focused, with a genuine passion for delivering a positive employee experience.