About this role
Job summary
Are you an organised, proactive and people-focused professional looking to develop your career in HR and People Services?
At Mastercall Healthcare, we are committed to enhancing lives because we CARE. We are seeking a talented People Services Assistant to join our People & Organisational Development team. This is an exciting opportunity to play a key role in delivering an efficient, responsive and customer-focused People Service that supports an outstanding colleague experience across the organisation
You will be contributing to bringing our Grow, Thrive, Belong strategy to life. Assisting in creating a culture where every colleague feels valued, supported to develop and empowered to make a difference for the patients and communities we serve.
Location: Mastercall HQ, Stockport (with occasional travel to operational sites as required).
Reporting to: People Services Manager. Salary: £27,000 per annum depending on experience. Contract: permanent Hours 37.5 hours per week
Interviews scheduled for Friday 20th or Monday 23rd November 2026
Main duties of the job
As a People Services Assistant, you will provide high-quality operational and administrative support across the People Services function, working closely with colleagues, managers and stakeholders across the organisation. You will support a wide range of activities including recruitment, onboarding, employee relations administration, workforce reporting, systems management and continuous improvement initiatives.
This is a varied role that combines excellent customer service with strong digital capability, making it ideal for someone who enjoys working in a fast-paced environment and is passionate about improving the colleague experience.
Working closely with the People Services Manager and People Leads, the postholder will contribute to the delivery of an efficient, modern and continuously improving People Services function, helping create a positive colleague experience aligned to Mastercall s Belong, Grow, Thrive framework.
About us
Mastercall Healthcare has over 30 years experience as an innovative, highly performing, award-winning Social Enterprise organisation.
Our Social Value ethos commits us to ensuring the very best use of the public pound, maximising the return on investment of our commissioners, and supporting the NHS deliver affordable, effective, safe patient centred services.
Our purpose is to ensure that we deliver safe, high quality, patient centred services that support people to live and age well. We are here to support our community and our health and social care partners. We provide a range of highly effective urgent primary care services that support hospital admission avoidance and early supported discharge from hospital where clinically safe and appropriate.
Employee benefits include
Living Wage Employer
NHS Pension Scheme & NHS fleet
NHS Blue light card/Discount scheme
Flexible working
Career development
Competitive rates of pay
Generous holiday entitlement, long service enhancements and the option to purchase additional l eave
Wellbeing schemes
At Mastercall Healthcare, you'll be joining a progressive, patient-focused organisation that invests in its people and values innovation, collaboration and continuous improvement. Guided by our values of Innovate, Teamwork, Inspire, Dignity, Empower and Kindness, we are committed to creating an environment where colleagues can Belong, Grow and Thrive
Job description
Job responsibilities
Key Responsibilities
- 1. People Operations
Deliver efficient and accurate People Services administration across the employee lifecycle, including contractual documentation, employment changes, compliance checks and people records.
Maintain HR systems and electronic records, ensuring information is accurate, secure and compliant with GDPR and organisational requirements.
Produce routine workforce reports, management information and People metrics to support operational and strategic decision-making.
Coordinate mandatory compliance processes including right to work, DBS, professional registrations and probation monitoring.
Provide a professional, responsive and customer-focused service that builds confidence and trust.
- 2. Recruitment & Onboarding
Coordinate recruitment activity from advert through to appointment, supporting managers to deliver a positive candidate experience.
Prepare offer documentation, contracts and pre-employment checks.
Coordinate onboarding and induction arrangements, ensuring new colleagues receive a professional and welcoming introduction to Mastercall.
Maintain recruitment systems and talent pipelines to support workforce planning.
- 3. Employee Relations Support
Provide administrative support for employee relations processes, including arranging meetings, preparing documentation and maintaining confidential records.
Attend formal meetings where required to produce accurate notes and records of discussions and outcomes.
Support the People Leads in monitoring casework, action plans and key deadlines.
Assist with policy reviews, consultation exercises and organisational change activities.
- 4. Systems, Digital & Continuous Improvement
Act as a super user for People systems, supporting colleagues to maximise digital functionality and improve user experience.
Identify opportunities to automate routine administrative processes using digital technology and AI-enabled solutions.
Support implementation of new systems, processes and technology improvements across the People Services function.
Contribute ideas that improve efficiency, customer service and organisational effectiveness.
- 5. Project & Team Support
Provide project coordination and administrative support across People & OD initiatives.
Coordinate meetings, prepare agendas, collate papers, take accurate notes and monitor actions arising from People & OD meetings and projects.
Provide professional administrative and organisational support to the People Services Manager and Director of People & OD, including diary coordination, meeting administration, document preparation and support with day-to-day operational priorities.
Person Specification
Qualifications
Essential
- CIPD Level 3 qualification (or equivalent professional experience) with evidence of continuing professional development.
Desirable
- CIPD Level 5 qualification or working towards
Experience
Essential
- Significant experience providing administrative or operational support within a People/HR environment
- Experience supporting recruitment, onboarding and the employee lifecycle
- Experience using HR systems and Microsoft 365 applications to produce accurate records and reports
- Experience supporting employee relations processes, including preparing documentation and taking confidential meeting notes
- Experience supporting projects, continuous improvement or organisational initiatives
- Experience using automation, workflow tools or AI-enabled technologies to improve administrative processes
Desirable
- Experience within healthcare, NHS or VCSE organisations
General Qualities
Essential
- Demonstrates excellent organisational skills, attention to detail and the ability to manage competing priorities
- Builds positive working relationships and communicates professionally with colleagues at all levels
- Maintains confidentiality, demonstrates sound judgement and acts with integrity
- Embraces innovation, continuous improvement and digital ways of working
- Demonstrates a proactive, collaborative and customer-focused approach, role modelling Mastercall's Belong, Grow, Thrive framework
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mastercall Healthcare
Address
International House
Pepper Road
Stockport
SK7 5BW
United Kingdom
Employer's website
http://www.mastercall.org.uk/ (Opens in a new tab)