About this role
Job summary
Are you an experienced People professional looking for an opportunity to make a real impact in a values-led healthcare organisation?
As a People Lead Employee relations, you will provide expert people advice, coaching and support to managers and colleagues. Acting as a trusted adviser, you will help build high-performing teams, support positive employment relationships and drive continuous improvement across our People Services function.
Working closely with the People Services Manager, Employee Experience People Lead and wider People Leadership Team, you will lead a specialist portfolio within Employee Relations. While maintaining skills and knowledge in Employee Experience portfolio to enable collaborative approaches to support service resilience and organisational priorities.
You will be instrumental in bringing our Grow, Thrive, Belong strategy to life. Through expert advice, coaching, continuous improvement and people-centred leadership, you will help create a culture where every colleague feels valued, supported to develop and empowered to make a difference for the patients and communities we serve.
Location Mastercall HQ, Stockport (with occasional travel to operational sites as required).
Reporting to People Services Manager. Salary£34,000-£36,000 WTE per annum (pro rata) depending on experience. Contract permanent Hours25- 30 hours per week
Interviews schedule for Friday 20th & Monday 23rd November 2026
Main duties of the job
The People Lead provides professional advice, coaching and operational leadership across the People Services function, supporting managers and colleagues to deliver positive people outcomes throughout the employee lifecycle.
The postholder will normally lead one of the following service portfolios:
Employee Relations
Employee Experience
Portfolio responsibilities may change over time to reflect organisational priorities and service requirements. All People Leads are expected to maintain knowledge across both portfolios and provide mutual support to ensure resilience and continuity of service.
Working closely with the People Services Manager, the postholder leads an agreed specialist portfolio while contributing across all People Services pillars. The role combines operational expertise with continuous improvement, helping managers build capable, engaged and high-performing teams while promoting a positive colleague experience aligned to Mastercall's Belong, Grow, Thrive framework.
The postholder acts as a trusted adviser, coach and subject matter expert, supporting organisational change, developing management capability and ensuring the consistent application of employment legislation, organisational policy and best practice.
About us
Mastercall Healthcare has over 30 years experience as an innovative, highly performing, award-winning Social Enterprise organisation.
Our Social Value ethos commits us to ensuring the very best use of the public pound, maximising the return on investment of our commissioners, and supporting the NHS deliver affordable, effective, safe patient centred services.
Our purpose is to ensure that we deliver safe, high quality, patient centred services that support people to live and age well. We are here to support our community and our health and social care partners. We provide a range of highly effective urgent primary care services that support hospital admission avoidance and early supported discharge from hospital where clinically safe and appropriate.
Employee benefits include
Living Wage Employer
NHS Pension Scheme & NHS fleet
NHS Blue light card/Discount scheme
Flexible working
Career development
Competitive rates of pay
Generous holiday entitlement, long service enhancements and the option to purchase additional l eave
Wellbeing schemes
At Mastercall Healthcare, you'll be joining a progressive, patient-focused organisation that invests in its people and values innovation, collaboration and continuous improvement. Guided by our values of Innovate, Teamwork, Inspire, Dignity, Empower and Kindness, we are committed to creating an environment where colleagues can Belong, Grow and Thrive
Job description
Job responsibilities
Professional People Advice
Provide professional advice and guidance to managers and colleagues across a broad range of people matters, ensuring compliance with employment legislation, organisational policy and best practice.
Support managers to resolve workplace issues through coaching, constructive challenge and practical people solutions.
Develop positive working relationships across the organisation, promoting a collaborative and customer-focused People Services function.
Manager Capability & Performance
Coach managers to build confidence, capability and accountability in leading people, supporting effective performance management, attendance management and positive employment relationships.
Promote a proactive performance culture through meaningful conversations, early intervention and continuous feedback.
Support the consistent application of organisational policies and procedures, enabling fair and evidence-based decision-making.
Employee Relations Portfolio
(Applicable where the postholder is assigned the Employee Relations portfolio.)
Lead the delivery of specialist Employee Relations advice across disciplinary, grievance, capability, attendance management, organisational change and consultation.
Support the development of a positive performance culture through coaching, early intervention and manager development.
Analyse employee relations trends and identify opportunities to improve organisational practice and reduce organisational risk.
Contribute to the development and review of employment policies and procedures.
Employee Experience Portfolio
(Applicable where the postholder is assigned the Employee Experience portfolio.)
Lead the delivery of recruitment, onboarding, engagement, wellbeing, recognition and colleague listening initiatives, ensuring a positive and consistent colleague experience throughout the employment lifecycle.
Lead initiatives that strengthen employee retention by improving the colleague experience, supporting career development, enhancing engagement and addressing feedback to reduce avoidable turnover.
Support the development and delivery of Mastercall's Employee Value Proposition and Belong, Grow, Thrive, framework, helping position the organisation as an employer of choice.
Work collaboratively with managers and the wider People Leadership Team to strengthen organisational culture, promote inclusion and foster a sense of belonging that supports attraction, engagement and retention.
Analyse workforce metrics, colleague feedback and employee lifecycle data to identify trends, evaluate the effectiveness of employee experience initiatives and recommend continuous improvements.
Person Specification
Qualifications
Essential
- CIPD Level 5 qualification (or equivalent professional experience) with evidence of continuing professional development.
Desirable
- Chartered Membership of the CIPD.
Experience
Essential
- Experience of providing professional HR/People advice across a range of employee relations matters.
- Sound knowledge of UK employment legislation and HR best practice.
- Experience coaching and supporting managers in people management and performance.
- Experience developing or improving people processes, policies or services.
Desirable
- Experience within healthcare, NHS or VCSE organisations.
- Experience supporting digital, automation or AI-enabled improvements.
Desirable
General Qualities
Essential
- Builds trusted relationships and communicates with credibility across all levels of the organisation.
- Demonstrates sound judgement, professionalism and integrity in managing complex people matters
- Coaches, supports and influences others to achieve positive people outcomes.
- Demonstrates excellent organisational skills, embraces continuous improvement and role models Mastercall's Belong, Grow, Thrive framework.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mastercall Healthcare
Address
International House
Pepper Road
Stockport
SK7 5BW
United Kingdom
Employer's website
http://www.mastercall.org.uk/ (Opens in a new tab)