About this role
Job summary
We are seeking a motivated and professional Receptionist to join our dynamic reception team within the Ophthalmology Department at Frimley Park Hospital. This is an excellent opportunity for an individual who thrives in a fast-paced, high-demand environment and is committed to delivering exceptional administrative support.
As a key point of contact for both clinical staff and patients, the successful candidate will play a vital role in ensuring the smooth operation of our reception area. You will handle a range of responsibilities, including managing telephone enquiries, coordinating appointments and maintaining accurate records.
We are looking for someone who is detail-oriented, well-organised, and enthusiastic, with strong interpersonal and time management skills. The ability to remain professional and composed under pressure is essential.
Main duties of the job
The post holder will be working on the front line Ophthalmology Reception in the Eye Treatment Centre at Frimley Park Hospital.
We are looking for someone to cover Rotating shifts hours ranging from 8am starts and 5pm finishes
This will involve direct contact with patients, answering phone calls, booking follow up appointments for the day as well as processing appointments outstanding from the day before and general front line admin support. There is a rotation within the reception team to cover the emergency clinic (still based in the Eye Treatment Centre) and book their appointments.
The post holder will be responsible for supporting the provision of a seamless service to patients and staff. The post holder will provide a high quality service to all customers both internal and external to the Trust ensuring reception support in the outpatient area is efficient, with all patients and visitors greeted in a friendly and polite manner.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo
Job description
Job responsibilities
For a full list of tasks and responsibilities please refer to the job description and person specification.
We reserve the right to close this vacancy early if sufficient applicants have been received
Person Specification
Experience
Essential
- Dealing with the public/customer service.
- Previous clerical experience.
Qualifications
Essential
- GCSE English and Maths pass or equivalent.
Specific competencies for the role
Essential
- Good administrative skills, organised, methodical with good attention to detail.
- Good verbal and written communication skills.
- Ability to multi task.
- Able to remain calm under pressure when working in a busy environment.
- Experience of working with the general public.
- Good IT skills. Microsoft packages including Outlook, Word, and Excel.
Desirable
- Knowledge of the NHS.
- Knowledge/use of PAS.
- Knowledge/use of E referrals (formerly choose and book).
- Knowledge/use Enlighten Self Check-in system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Frimley Park Hospital
Portsmouth Road
Frimley, Camberley
GU16 7UJ
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)