About this role
Job summary
Patient Pathway Coordinator (Outpatients) - General Surgery and Urology
Location: Heatherwood Hospital, AscotContract: 12-month fixed-term contract or secondment
We are seeking a highly organised, proactive and patient-focused individual to join our Outpatients Department as a Patient Pathway Coordinator for General Surgery and Urology.
The successful candidate will manage the speciality administration team, including supervising and directly line managing the outpatient appointment booking team. Responsibilities include ensuring booking procedures are followed, maximising clinic capacity, coordinating administrative resources and supporting the achievement of NHS national targets and waiting time standards.
You will work closely with clinical and administrative teams to ensure patient pathways are managed efficiently, appointments are coordinated within required timescales and patients receive a high standard of customer care.
The ideal candidate will have excellent organisational, communication and leadership skills, the ability to manage competing priorities, and a commitment to teamwork, confidentiality and continuous service improvement.
This is an excellent opportunity to contribute to efficient outpatient services and help deliver a positive patient experience at Heatherwood Hospital.
Main duties of the job
Manage the speciality administration team, including supervising and directly line managing the outpatient appointment booking team.
Ensure agreed appointment booking procedures are followed consistently and effectively.
Coordinate administrative resources to maximise clinic capacity and ensure optimum utilisation of available appointments.
Support the achievement of NHS national targets, waiting time standards and required patient pathway timescales.
Monitor appointment booking processes and help identify and resolve issues that may cause delays to patient care.
Promote a patient-centred approach, ensuring that patients receive a professional, responsive and compassionate service.
Work collaboratively with clinical teams, administrative colleagues and other departments to support the smooth running of outpatient services.
Maintain accurate patient records and ensure confidentiality and compliance with relevant policies and procedures.
Support continuous service improvement, effective team performance and the delivery of efficient outpatient services.
About us
Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Job description
Job responsibilities
Manage the speciality team, which will involve supervising and direct line managing the outpatient appointment booking team.
Ensuring agreed booking procedures, and administration resources deliver optimum utilisation of capacity, within national targets and timescales, and ensuring the service is customer care focused at all times.
To manage the performance of agreed booking procedures required to meet and maintain the national targets following standard operating procedures (SDPs) that allow for efficient booking and utilisation of existing capacity by speciality.
To manage the performance of processes which will ensure early identification of capacity issues for escalation and discussion with service managers and clinicians.
To agree action plans in line with service managers to constantly maintain the delivery of the Trusts performance targets.
To review procedures within the Directorates, which affect patient access, identify and implement changes in order to improve efficiency and effectiveness for patients.
To work closely with members of the clinical and non-clinical teams across the Trust in developing and refining policies and procedures to ensure seamless management of patients across all departments.
To ensure that the team maintains a professional and positive approach at all times.
Person Specification
Qualifications
Essential
- Degree or equivalent relevant experience
Desirable
- Management qualification
Experience
Essential
- Experience in a customer care environment
- Experience of working in an NHS acute hospital setting
Desirable
- Conversant with hospital information systems
Skills and Knowledge
Essential
- Ability to manage a team
- Understanding of current national NHS standards and targets
- Ability to negotiate at all levels and work in partnership with all relevant stakeholders
- Ability to work under pressure
Desirable
- Highly developed analytical skills and competency in interpreting complex data
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Heatherwood Hospital (Greenwood Offices)
Brook Avenue
ASCOT
SL5 7GB
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)