About this role
Job summary
Are you passionate about ensuring the voices of children, young people and families shape the services they use? An exciting opportunity has arisen within Herefordshire and Worcestershire CAMHS for a motivated and innovative individual to lead and embed co-production and service user engagement across our service.
Working across Herefordshire and Worcestershire, you will collaborate with children, young people, families, carers, experts by experience, staff and partner agencies to develop meaningful engagement opportunities, identify service improvements and help create services designed with and for those who use them.
This rewarding role offers the opportunity to influence service development and make a lasting difference to the experiences of children and young people accessing CAMHS. We offer supervision, training, career development, wellbeing support and flexible working opportunities. The role will involve working across multiple CAMHS sites and teams, with the work base to be discussed at interview.
Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.
Main duties of the job
No two days are the same in this rewarding role. As our Participation and Engagement Worker, you will:
- Help ensure the voices of children, young people, parents and carers influence how CAMHS services are designed, developed and improved.
- Build trusted relationships with service users and families, facilitate participation groups and engagement events, and ensure under-represented voices are heard.
- Gather and analyse feedback to identify opportunities for improvement and support co-production projects that lead to meaningful change.
- Develop partnerships with schools, community groups and voluntary organisations, create accessible information and communication resources, and support engagement through digital platforms.
- Represent the views of children, young people and families at meetings, contribute to service development, coordinate participation activities and maintain records that demonstrate the impact of engagement on service improvement.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust
Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description
Job responsibilities
This is an exciting opportunity to establish and embed a culture of genuine co-production across CAMHS. In the first year, you will focus on listening, building relationships and developing a clear participation framework that enables children, young people, families, carers, stakeholders and staff to influence how services are designed, delivered and improved.
Working collaboratively across CAMHS and with partner organisations, you will help strengthen participation, improve experiences and drive meaningful change.
Longer term, our ambition is to create a service where co-production is embedded in everyday practice, participation is everyone's responsibility, and the views of children, young people, families and carers routinely shape strategic decisions, service improvements and future developments.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
Experience
Essential
- Considerable experience in a community development/ engagement/patient relations role
- Experience of dealing appropriately with people who may be angry, upset, confused, abusive, feel excluded and/or have difficulty with communication
- Experience of working with voluntary and community sector organisations
Desirable
- Experience of working with people with a learning disability and/or cognitive impairment
- Experience of working in the NHS
- Experience of working with people in seldom heard communities
- Experience in developing and delivering training programmes
Knowledge
Essential
- Understanding of health and social care services
- Understanding of the needs of people who may not currently engage with statutory services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Kidderminster Health Centre
Bromsgrove Street
Kidderminster
DY10 1PG
United Kingdom
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)