About this role
Job summary
Buckinghamshire Healthcare NHS Trust is seeking a proactive and detail-oriented Facilities Management Monitoring Officer to support the delivery of safe, high-quality and compliant facilities services across its hospital and community sites.
This role is ideal for individuals with experience in facilities management, healthcare, hospitality, hotel operations, auditing, compliance, quality assurance or housekeeping services. Candidates with backgrounds in hotel auditing, accommodation services, guest experience or hospitality quality management are encouraged to apply.
Working within the Property Services Team, you will monitor and audit both in-house and contracted services, including cleaning, catering, waste management, portering, accommodation and maintenance, ensuring compliance with contractual requirements, statutory obligations, key performance indicators (KPIs) and Trust standards.
Main duties of the job
You will undertake audits, inspections and service reviews across Trust sites, assessing service performance against specifications, contracts, KPIs and national standards.
A key responsibility will be providing assurance that healthcare cleaning services comply with the NHS National Standards of Healthcare Cleanliness, Infection Prevention and Control requirements, and relevant legislation. You will evaluate cleanliness and environmental standards in clinical and non-clinical areas, identify risks and improvement opportunities, and support actions that enhance quality, safety and patient experience.
The role is well suited to candidates experienced in auditing, quality inspections, housekeeping standards, service monitoring and continuous improvement. You will analyse performance data, produce reports, identify trends and work collaboratively with contractors, operational teams, clinical colleagues and service users to drive service excellence and compliance.
The successful candidate will have strong organisational and analytical skills, excellent attention to detail, and the ability to manage competing priorities in a complex operational environment. Experience in healthcare facilities, hospitality quality assurance, compliance auditing or service performance management is desirable.
This is an excellent opportunity to apply auditing and quality assurance expertise within the NHS, helping to ensure safe, clean and welcoming environments that support outstanding patient care
About us
Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We'recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
- Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our CARE values are collaborate, aspire, respect and enable.
Job description
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.
Person Specification
SKILLS, ABILITIES & KNOWLEDGE
Essential
- Excellent organisation skills/ ability to prioritise and manage workload
- Excellent communication skills written, verbal, presentation
- National Standards of Healthcare Cleanliness 2021 and National Standards for Healthcare Food and Drink knowledge.
- Working on own initiative with minimal supervision.
Desirable
- Intermediate IT skills including Microsoft Office package.
- Ability to make sound judgement and decisions.
EXPERIENCE
Essential
- Woking in Facilities management, i.e. Cleaning, Catering, Portering, Estates, etc.
- Managing contractors
- Working with outsourced FM service delivery partners as well as inhouse delivery model
- Producing/ drafting reports
- Providing assurance to stakeholders through auditing
Desirable
- Working in customer service environment
- Working in Healthcare
- Working with confidential/ sensitive/ identifiable information
- Dealing with complaints
- Leading and minuting meetings with external partners.
EDUCATION, QUALIFICATIONS & TRAINING
Essential
- A-level or NVQ Level 3
Desirable
- IWFM Level 3
- Customer Service training
- IOSH Working Safely
SPECIAL CIRCUMSTANCES
Essential
- Ability to travel between sites
- Flexibility around working hours i.e. shift pattern to cover the monitoring of service delivery during unsociable hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Buckinghamshire Healthcare NHS Trust
Address
Stoke Mandeville Hospital
Aylesbury
HP21 8AL
United Kingdom
Employer's website
https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)