About this role
Job summary
We're looking for a practical, hands-on problem solver to join our Facilities team at STEPS, someone who enjoys figuring things out, isn't afraid of a challenge and takes pride in finding solutions. You don't need to know everything, but you do need the initiative to investigate, research and work things out rather than wait for someone else to give you the answer.
We're a small, experienced and close-knit team who look out for one another. We have a good range of skills between us, a well-equipped workshop and the freedom to tackle plenty of work ourselves rather than automatically calling someone in.
What does a typical day look like?
The short answer? There isn't really one.
You might start your morning checking the hydrotherapy pool, move on to planned maintenance inspections, investigate a fault with a building system and spend the afternoon helping with a refurbishment project.
Another day could involve repairing a piece of equipment, coordinating with a specialist contractor, taking a company vehicle for its MOT or making something from scratch in our workshop.
We also do the less glamorous jobs. Whether it's clearing snow, dealing with waste, moving furniture or helping set up for an event, everyone gets stuck in.
Occasionally, we're involved in things that sit well outside a typical maintenance role. You might find yourself working behind the scenes at one of our charity events, making sure everything runs smoothly while everyone else enjoys themselves.
Main duties of the job
We're not your typical maintenance team working from a handwritten job book or a whiteboard full of outstanding repairs.
We use MaintainX, a Computerised Maintenance Management System (CMMS), to manage our planned maintenance, inspections, repairs and day-to-day workload.
Anyone in STEPS can report maintenance issues directly into the system, allowing us to see what's happening across the estate, prioritise jobs and respond as quickly as possible.
You'll be expected to take ownership of your work orders, keep records up to date and communicate progress. We're organised, but we're not buried in paperwork. We use technology to make our jobs easier and help the team work more effectively.
Although this is a maintenance role, you'll regularly come into contact with clients, their families and the wider team.
Some of our routine checks involve entering occupied bedrooms. You'll need to feel comfortable knocking on a door, introducing yourself, explaining what you're there to do and carrying out your work respectfully, with consideration for each client's privacy, dignity and rehabilitation.
When you're doing your daily walkaround, we expect you to say hello, be approachable and build good relationships with the people around you.
We're looking for someone who is as comfortable speaking to people as they are working with tools. You don't need to be the loudest person in the room, but you do need to be friendly, confident, respectful and happy to engage with others.
About us
At STEPS Rehabilitation, our mission is to enable individuals to reach their fullest potential following catastrophic injury or illness, through expert, compassionate, and cutting-edge rehabilitation. We deliver bespoke, evidence-based therapies, led by an exceptional interdisciplinary team, to achieve the highest standards of recovery and life quality.
We build strong partnerships with clients, their families, and external professionals from the outset ensuring rehabilitation programmes, discharge planning, communication, and support are seamless from day one.
As a nationally recognised, multi-award-winning residential centre for neurological and complex trauma rehabilitation, we welcome individuals aged 16 and over from across the UK and beyond.
Our work sets benchmarks in clinical excellence, innovation, and research in neurorehabilitation.
It's an exciting time to join us. STEPS is growing, with expansion and acquisition bringing new buildings, new challenges and more opportunities for our Facilities team to get involved. As our estate grows, so does the variety and scale of the work we undertake.
We take pride in keeping our buildings and equipment to a high standard, and we aim to deal with issues before they become bigger problems.
Our approach is simple: if something needs doing, we want to know about it, get it organised and get it sorted.
Job description
Job responsibilities
This Job description is an outline which reflects the present requirements of the post and is not intended to be exhaustive list of duties the post holder will be expected to fulfil.
Our Facilities team looks after a specialist rehabilitation environment, so there's a lot more involved than general building repairs.
Planned preventative maintenance (PPM) a major part of our work, including fire alarm testing, fire door inspections, water hygiene checks, equipment inspections, vehicle checks and other scheduled maintenance. These aren't just tick-box exercises. We take our responsibilities seriously and expect our team to understand what they're checking and why.
Hydrotherapy pool daily water quality testing, chemical monitoring, filtration, backwashing, plant maintenance and fault-finding. Training will be provided, although previous commercial pool plant experience would be a real advantage.
Building systems working with heating, ventilation, air conditioning, mechanical plant and building management systems (BMS). Previous experience with building controls would be particularly useful.
Reactive maintenance anything from a leaking tap, faulty door closer or damaged flooring to troubleshooting equipment, replacing components, adapting furniture or tackling more involved mechanical and building faults.
Specialist equipment supporting the maintenance of rehabilitation equipment, profiling beds, hoists and passenger lifts. This includes specialist responsibilities such as emergency passenger release from lifts, following appropriate training and authorisation.
Projects and refurbishments we're not afraid of larger projects. Our existing team brings experience in shopfitting, kitchen fitting and specialist installations, and we regularly undertake building improvements and refurbishment work ourselves.
Contractors and suppliers working directly with our approved contractors and specialist engineers, discussing technical issues, arranging visits and following problems through to resolution.
Everything else company vehicle servicing arrangements, grounds maintenance, waste management, seasonal work, event support and the unexpected jobs that come with looking after a busy estate.
Person Specification
Skills & Attributes
Essential
- Reliable and organised; good communication skills; professional and polite around clients and families; able to work independently and as part of a small team; takes ownership of tasks
- Practical problem-solving ability; able to carry out a wide range of general maintenance tasks; willingness to learn skills outside primary trade
- Understanding of safe working practices and ability to follow risk assessments and safe systems of work
Desirable
- Experience using digital maintenance systems (e.g. CAFM)
- IOSH Working Safely or similar training
- Experience working with vulnerable adults
Experience
Essential
- Experience working in a building maintenance or construction environment; experience working alongside multiple trades; safe use of hand and power tools
Desirable
- Experience in healthcare, care, education or occupied environments
Qualifications
Essential
- Recognised qualification in a construction or maintenance trade (e.g. Joinery, Plumbing, Electrical, General Building) NVQ/City & Guilds Level 2 or equivalent experience
Desirable
- Multi-trade qualification or additional trade competencies
Supporting Information
Essential
- Please tell us why you would like to join the STEPS team and any additional information that demonstrates to us the skills and qualities that you would bring to this role. This can include relevant skills, knowledge, experience, voluntary activities and training etc. If relevant to the post for which you are applying you should include details about research experience, publications or poster presentation and clinical audit.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
STEPS Rehabilitation
Address
Alexander House
30 Troutbeck House
Sheffield
S7 2QA
United Kingdom
Employer's website
https://www.stepsrehabilitation.co.uk/ (Opens in a new tab)