About this role
Job summary
Success in this role looks like delivering a welcoming, seamless experience for all clients, staff, and visitors throughout the day. The Hospitality Host plays a key role in creating a positive first impression, ensuring service areas are well presented, organised, and ready at all times.
The Hospitality Host follows all food safety and hygiene standards, supports smooth service delivery, and completes tasks efficiently to support the wider hospitality team. They communicate clearly, remain calm and professional during busy periods, and take a proactive approach to supporting guests and colleagues wherever needed.
A successful Hospitality Host provides friendly, attentive, and approachable service, where nothing is ever too much trouble. They help foster a positive, welcoming environment and contribute to meals and services being delivered to a consistently high standard
We know that exceptional care begins with exceptional people. Thats why weve built a specialist interdisciplinary team, who bring not only skill and experience, but real compassion to every interaction. We employ 180+ team members in both clinical positions and in business support roles and we are proud of the culture we have established where all team members share our philosophy, values and dedication to delivering excellent client care.
Our team is united by a common purpose, dedicated to continually learning from one another, and committed to giving their utmost for those we support.
Main duties of the job
As client host you will provide a warm and welcoming environment for clients by facilitating clients nutrition and hydration needs, you can make a real difference
The core hours of work will be 7am - 7pm - will include some weekends.
We provide the tools and support individuals need to challenge themselves and push their recovery to its fullest potential, empowering them not only to recover but to thrive.
About us
At STEPS Rehabilitation, our mission is to enable individuals to reach their fullest potential following catastrophic injury or illness, through expert, compassionate, and cutting-edge rehabilitation. We deliver bespoke, evidence-based therapies, led by an exceptional interdisciplinary team, to achieve the highest standards of recovery and life quality.
We build strong partnerships with clients, their families, and external professionals from the outset ensuring rehabilitation programmes, discharge planning, communication, and support are seamless from day one.
As a nationally recognised, multi-award-winning residential centre for neurological and complex trauma rehabilitation, we welcome individuals aged 16 and over from across the UK and beyond.
Our work sets benchmarks in clinical excellence, innovation, and research in neurorehabilitation.
Our philosophy
We believe recovery is a truly collaborative journey, involving not only each individual but also their families and friends, who support their efforts every step of the way. We engage everyone as much as they wish in this process.
By harnessing each persons unique drive and determination, alongside our clinical expertise, unwavering care, and a blend of cutting-edge technologies, traditional therapies, and comprehensive residential rehabilitation, we strive to achieve the best possible outcomes.
Job description
Job responsibilities
This Job description is an outline which reflects the present requirements of the post and is not intended to be an exhaustive list of duties post holder will be expected to fulfil.
To have exceptional customer service skills.
To have a good understanding of the importance of good nutrition.
To make sure all clients receive daily menus, take client orders and relay them to the kitchen team.
Prepare hot and cold drinks for the clients as required.
To make sure all client meals are received by the client and delivered to their rooms if required.
Clear down upstairs kitchen areas, wash up dirty dishes, load and unload the dishwashers, and ensure that the kitchen is fully stocked with tea, coffee, washing up liquid, crockery and cutlery etc.
Liaise with the clinical team to ensure clients needs are met in a timely manner.
Offer a great customer service by always putting the client first.
Liaise with client, chef and clinical team re dietary requirements.
To be able to assist in preparing clients for their meals.
Person Specification
Skills & Attributes
Essential
- Creative and innovative approach, inclusive and engaging approach to client care
- Excellent problem solving skills
- Excellent communicator both written and verbal / demonstrate excellent listening skills
- Able to form key working relationships with colleagues, understand the dynamics of interdisciplinary working
Qualifications
Essential
- Maths & English GCSE Grade C or equivalent
Desirable
- Level I Health and Safety Food Hygiene certificate or equivalent level of qualification
Supporting Information
Essential
- Please tell us why you would like to join the STEPS team and any additional information that demonstrates to us the skills and qualities that you would bring to this role. This can include relevant skills, knowledge, experience, voluntary activities and training etc. If relevant to the post for which you are applying you should include details about research experience, publications or poster presentation and clinical audit.
Experience
Essential
- Customer service
- Experience of working in healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
STEPS Rehabilitation
Address
Alexander House
30 Troutbeck House
Sheffield
S7 2QA
United Kingdom
Employer's website
https://www.stepsrehabilitation.co.uk/ (Opens in a new tab)