About this role
Job summary
Walsall Manor Hospital are pleased to offer apermanent post for a ward clerk on our busy Arrivals Lounge. As a key member of the ward team you will be responsible for providing administrative, clerical and reception duties to support the staff andservice users. Ensure patients details are recorded accurately on our IT systems and deal with telephone enquiries in a professional manner. You will also be required to work on the Reception Desk so a friendlyand welcoming demeanour and calmness under pressure are essential for this role. A can-do attitude arealso absolutely vital for this post as you will need to be approachable and keen to learn any new processeson what is a critically important area of the hospital. The role is fixed shifts Monday - Friday commencing from 6:30am - 14:30pm to meet the demands of the service.
Main duties of the job
- ?
- To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephoneand email as and when necessary ?
- To show a caring and professional approach towards patients and visitors when carryingout all duties ?
- Escalate patient queries, capacity problems and general issues to the role's line manageror relevant clinical staff as appropriate Patient Care: ?
- To welcome and assist patients, relatives and visitors on arrival to the ward and informappropriate staff.
- This may require acting with resilience to deal with sometimes distressedpatients and relatives in a professional and empathetic manner Organising and Planning: ?
- Ensure that all clinical results and other clinical information are accurately filed in thepatient notes and that patient notes are up to date and maintained according to therelevant Trust standards ?
- Ensure patient records are appropriately received and transferred and trace all notes intoand out of the ward ?
- Prepare patient notes for coding within the relevant deadlines set by the coding team ?
- To carry out associated clerical duties, for example maintaining accurate filing systems,photocopying, receiving and distributing post, diary management and scanning patientnotes if required ?
- To undertake the role's duties in the case of a major incident in your department ?
- Attend appropriate meetings as required by the role's line manager
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job description
Job responsibilities
- To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephoneand email as and when necessary To show a caring and professional approach towards patients and visitors when carryingout all duties Escalate patient queries, capacity problems and general issues to the roles line manageror relevant clinical staff as appropriate Patient Care: To welcome and assist patients, relatives and visitors on arrival to the ward and informappropriate staff.
- This may require acting with resilience to deal with sometimes distressedpatients and relatives in a professional and empathetic manner Organising and Planning: Ensure that all clinical results and other clinical information are accurately filed in thepatient notes and that patient notes are up to date and maintained according to therelevant Trust standards Ensure patient records are appropriately received and transferred and trace all notes intoand out of the ward Prepare patient notes for coding within the relevant deadlines set by the coding team To carry out associated clerical duties, for example maintaining accurate filing systems,photocopying, receiving and distributing post, diary management and scanning patientnotes if required To undertake the roles duties in the case of a major incident in your department Attend appropriate meetings as required by the roles line manager
- Service Development and Research: To take part in departmental audits and associated duties Attend training courses as required to support personal development and the needs of theservice Assist in training of new members of the team Finance and Resources: If and when appropriate and directed, order and/or receipt stationary and essential items, inline with Trust policies Information Resources: To check and update patient details on arrival to the department, retrieving data from a number ofinternal and external PASs to ensure real time patient flow data is kept across the Trust Be responsible for the accurate entry of data to computerised databases, using all computersystems relevant to the role To review discharge paperwork and book patient follow-up appointments in line with thePatient Access Policy (PAP) and arrange appointment related services as and when required(E.g. transport and interpreting services) To check incoming email inbox(s) on a daily basis to keep up to date with departmental andTrust wide news and information
Person Specification
Qualifications
Essential
- Good standard level of education (2 GSCE's or equivalent).
Desirable
- NVQ level 2 in Customer Service (or equivalent).
Knowledge & Experience
Essential
- Experience with dealing with patients or working in a customer focused environment.
- Experience of using IT systems/data input.
Skills & Aptitudes
Essential
- Good keyboard, IT and administrative skills.
- Good communication skills
- Ability to work as part of a team.
- Equivalent level of knowledge gained through experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Walsall Healthcare NHS Trust
Address
Walsall Manor Hospital
Moat Road Walsall
Walsall
WS2 9PS
United Kingdom
Employer's website
https://walsallhealthcare.nhs.uk (Opens in a new tab)