Intermediate Care Clerical Officer @ Walsall Healthcare NHS Trust

Job summary

We are seeking an enthusiastic and dynamic individual to work within Intermediate Care Services in the delivery of administrative support that will promote real improvements in patient safety, patient experience and clinical effectiveness.

This is an excellent opportunity to gain experience in working across the different sites of intermediate care, involving both the hospital and community teams, and develop an exciting career within Intermediate Care in Walsall.

We are looking for a clerical officer who will support an efficient and proactive service. We are an integrated multi disciplinary team involving health and social care professionals including occupational therapists, physiotherapists and social workers

Please note this advert will close early should a high number of applications be received.

Main duties of the job

To support Intermediate Care Services with clerical tasks, managing referral processes, data collection, IT duties, ordering of stock, and liaising with patients and their families.

To work with the Intermediate Care service, involving health and social care professionals. Supporting clinicians and professionals with daily admin tasks.

To maintain Walsall Healthcare NHS Trust standards in all aspects of the job.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Job description

Job responsibilities

• Communicate effectively and maintain good working relationships with non-clinical and clinical colleagues and all other members of the multi-disciplinary team i.e. GPs, Social Care, and Independent Sector to provide a co-ordinated and efficient patient focused service.
• Receive and provide information that may require tact or persuasive skills to inform and support work colleagues, clinicians, other departments, patients, and clients as appropriate to the job.
• Request necessary items, information, or services from other departments.
• Act as central point for all routine non-clinical enquiries, messages, and communications (verbal and written).
• Exercise good judgement, tact and discretion when dealing with patient enquiries by providing a basic analysis of needs within the scope of the job and providing nonclinical advice to patients and relatives/carers about admissions and appointments as authorised by the clinical team and team leaders.
• Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the public and members of the multi-disciplinary team.
• To refer any clinical enquires to relevant clinical teams and team leaders in a timely manner.
• Comments and contributes to local administrative and secretarial policies and procedures.
• Handle complaints in a tactful and courteous manner, in line with organisational policies and procedures.
• Be responsible for ensuring confidentiality is always maintained in accordance with the Data Protection Act and organisations policies and procedures.

Please find full details in attached JD and PS

Person Specification

Qualifications

Essential

• Training and experience appropriate to the departmental role
• NVQ level 3 Business Administration and/or Equivalent level of knowledge gained through experience

Knowledge and Experience

Essential

• Equivalent level of knowledge gained through experience of working as a Clerical Officer within a healthcare role.
• Experience of working on NHS systems such as Fusion and Careflow.
• Experience of working on Microsoft Office applications such as Word, Excel and PowerPoint.
• Experience of Diary management utilising Microsoft Outlook.
• Experience of using ESR, Info Hub and other Walsall Healthcare systems.

Key Competencies

Essential

• Able to contribute to the processing, modification, structure, maintenance, presentation and monitoring of data and information within a team or as assigned. Knowledge of Walsall Health Care systems, such as Careflow, Fusion, Info Hub and ESR.
• Knowledge of how to use Microsoft Office Systems such as Outlook, Excel and word. Knowledge of how to create and manage spreadsheets, Databases and Off Duty Rotas.
• Previous knowledge of Community and Healthcare Services.

Skills and Aptitudes

Essential

• Able to communicate with a range of people on a range of matters, some of which may concern difficult matters or difficult situations with support.
• The ability to design and manage spreadsheets and Databases on Microsoft Excel and Microsoft Teams.
• The ability to use Microsoft Outlook to arrange appointments, allocate work and manage diaries.
• The ability to utilise Fusion, Careflow and the Info Hub to gain data. The ability to gather and present data in a professional manner.
• The ability to work well in a team.

Other

Essential

• Able to work on own initiative and prioritise own workload.
• Able to support at all levels.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Blakenall Village

Thames Road

Walsall

WS3 1LZ

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)