About this role
Compensation: £26,436 Per Annum Weekly Hours: 40 Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!
- Overview Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment.
- As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.
- Job Duties Meet and greet holiday guests as the first point of contact for the park.
- Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
- Provide an information service on all park activities, facilities and local services and attractions.
- Provide an efficient reservations service to all resident guests.
- Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
- Efficiently operate the Park telephone system.
- Complete all Welcome Packs with corresponding programs, membership cards etc.
- Issue and control all keys to guest accommodation.
- Operate the Park mobile radio system.
- Take payment for holidays or caravan owners' accounts and issue receipts.
- Ensure the office and reception are always clean.
- Open and process post as required.
- Make outgoing sales calls - upselling extended stays and upgrades.
- Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
Requirements
- Strong communication and interpersonal skills A passion for customer service and a friendly, approachable manner Good organisational skills and attention to detail Ability to work independently and as part of a team Previous reception or front-of-house experience is desirable but not essential This role is subject to a Basic Disclosure and Barring Service (DBS) check.
- At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow.
- We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.
- We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
- Employee Benefits at Park Holidays UK include: Generous discount on holidays across our parks Discount at all restaurants on park for you and your family Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
- Free premium eye test voucher Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
- Discounted gym memberships Employee referral scheme Sales referral scheme Free expert mortgage advice Company pension scheme IND1