About this role
Compensation: £29,419 Per Annum Weekly Hours: 43 Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!
- Overview Park Holidays UK is seeking a talented, enthusiastic, and passionate Accommodation Manager to join our team.
- The successful candidate will be responsible for overseeing the standards and operations of our accommodation services, ensuring a high level of cleanliness, safety, and guest satisfaction.
- This role requires strong leadership, excellent communication skills, and a commitment to exceeding guest expectations.
- As an Accommodation Manager, you will play a crucial role in maintaining our holiday fleet to the highest standards, both during peak season and in preparation for seasonal changes.
- Job Duties Prioritise guest satisfaction by always ensuring professional and courteous communication.
- Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
- Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
- Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
- Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
- Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
- Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well-organised in compliance with Health & Safety regulations.
- Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
- Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
- Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
- Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
- Oversee winter closedown activities, ensuring all accommodations are properly secured, cleaned, and prepared for the off-season.
- Manage linen stock levels and the overall linen process to ensure efficient operation.
- Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
- Ensuring all keys are always safeguarded and accounted for.
- Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well-organised.
Requirements
- Proven experience in a similar role within the hospitality or accommodation sector.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Commitment to delivering high standards of guest service.
- Knowledge of Health & Safety and COSHH regulations.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Flexibility to work during peak season and manage off-season preparations.
- This role is subject to a Basic Disclosure and Barring Service (DBS) check.
- At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow.
- We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.
- We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
- Employee Benefits at Park Holidays UK include: Generous discount on holidays across our parks Discount at all restaurants on park for you and your family Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
- Free premium eye test voucher Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
- Discounted gym memberships Employee referral scheme Sales referral scheme Free expert mortgage advice Company pension scheme IND1