About this role
Summary We're looking for someone who enjoys meeting people, takes pride in delivering excellent service and is motivated by being part of a team that helps create memorable days out. As a Welcome and Service Team Member at Cliveden, you'll help visitors feel welcome from the moment they arrive, supporting one of the National Trust's most visited places. Every day brings opportunities to connect people with Cliveden's nature, beauty and history, while helping us ensure everyone feels valued, included and inspired to return.
Not far from London, the location is wonderfully rural, so you'll need your own transport to get here.
We require you to have a full UK driving licence as you will be required to drive company vehicles.
Salary: £13.25
Contract/duration: Fixed Term, End date 28th February 2027
Hours/working pattern: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
The Cliveden team are close-knit with a wonderful sense of community, and the skilled and dedicated staff are supported by hundreds of enthusiastic volunteers. The iconic estate with a luxury hotel, beautiful gardens and riverside setting offers family-friendly events operating all year round. We welcome over half a million visitors, making this property a busy location with a wide range of opportunities for growth. There is always plenty to do at the 375-acre estate, with refurbishment of the famous Long Garden among recent projects, and ambitious plans to upgrade the visitor infrastructure.
There are a series of impressive formal gardens giving way to serene woodland walks, all with far reaching views and an abundance of nature changing throughout the seasons.
What you'll be doing
You’ll have a key role is supporting the operational need of the site. Aswell as meeting the needs and expectations of the large volume of visitors. You will be a role model and champion for the Trust’s values, ensuring everyone feels welcome and valued.
You’ll help to set the overall direction for how people experience a visit to Cliveden, aiming for the highest standards in presentation and customer service.
No two days will be the same. This is a busy and rewarding role in a supportive and inclusive environment.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you're:
- focused on giving great service to everyone you meet
- motivated to help achieve team targets
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.