About this role
Key Activities
3PL Operational Support:
- Support day-to-day 3PL account operations in the Eastern Province to maintain an adequate balance between rider supply and delivery demand.
- Assist in onboarding and activating new 3PL partners to support regional fleet expansion and coverage goals.
- Monitor 3PL operational KPIs, SLAs, and performance metrics, highlighting gaps to senior team members.
- Assist 3PL partners in resolving routine operational issues, logistics obstacles, and account inquiries.
- Review 3PL billing accuracy, assist in invoice validation, and track payment releases in coordination with Finance.
Partner Engagement & Retention
- Participate in operational touchpoints with 3PL partners in the Eastern Province to build strong working relationships and improve vendor retention.
- Gather operational feedback from 3PL vendors to help identify areas for workflow and communication improvements.
- Support the communication of operational updates, safety guidelines, and standard operating procedures to 3PL partners.
- Monitor daily 3PL compliance with HungerStation’s Code of Conduct and operational standards.
Governance and Resilience
- Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
- Support the communication of operational updates, safety guidelines, and standard operating procedures to 3PL partners.
- Monitor daily 3PL compliance with HungerStation’s Code of Conduct and operational standards.
- Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
- Uphold a high-performance working environment and promote HS’s Values.
Knowledge and Experience
- 2 - 4 years of experience in logistics, 3PL coordination, fleet management, or last-mile operations.
- Experience in tracking 3PL performance, SLA compliance, and fleet supply metrics.
- Basic exposure to invoice tracking, billing verification, and data reporting.
- Strong problem-solving, communication, and coordination skills.
Education and Certifications
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.