About this role
- Preventive & Corrective Maintenance: Develop, implement, and monitor daily corrective and Planned Preventive Maintenance (PPM) schedules across all 13 store locations to ensure maximum operational uptime.
- Critical Systems Oversight: Manage contract execution and service delivery for specialized PPM contracts covering high-value assets, including Chillers, Freezers, HVAC, electrical infrastructure, and structural racking systems.
- Emergency Response: Act as the primary technical point of contact for emergency repairs, collaborating with Store Supervisors and Operations Managers to resolve urgent facility disruptions swiftly.
- AutoCAD Planning & Layouts: Prepare detailed floor plans, technical drawings, and operational layouts using AutoCAD for new store openings, expansions, and structural renovations.
- Tender Package Preparation: Lead the preparation of fit-out project tender packages—including technical layouts, Bill of Quantities (BOQ), and scope of work—ensuring complete alignment across internal and external stakeholders.
- Landlord & Property Relations: Support the Assistant Operations Manager and broader Operations team in technical interactions with landlords, including site handovers, shared utility alignments, and lease-bound facility maintenance obligations.
- Technician Supervision: Directly manage and lead the internal maintenance technician across 13 stores, optimizing shift schedules, route planning, and task allocation to balance high workload demands.
- PR & Procurement Workflow: Initiate and manage Purchase Requests (PRs) within the internal ERP system, actively driving follow-ups with the Procurement Department to expedite sourcing and approval workflows.
- Life Safety Systems: Ensure all major fire suppression, safety equipment, and emergency systems across facilities are tested, compliant, and fully operational at all times.
- Quality Alignment: Partner closely with the Quality Assurance department to investigate, rectify, and prevent recurring technical non-conformities or urgent audit findings.
- Cost Tracking & Budget Support: Assist the Assistant Operations Manager in tracking ongoing routine maintenance expenses (OPEX) against monthly budgets.
- Regulatory & Civil Defense Compliance: Coordinate required municipal, trade, and civil defense inspections, maintaining mandatory facility permits and compliance documentation on site.
- Administrative & Compliance Filing: Track and archive all vendor invoices, work completion certificates, lease agreements and municipal/civil defense compliance permits to ensure seamless information retrieval for audits and operational reviews.
- Experience managing and developing team members.
- You must have a minimum of 3 years of experience in FM, E\Q-commerce, or Retail Industries.
- Great stakeholder management experience both internally and externally.
- You are someone energized by the unknown and look forward to learning each day on the job.
- Language skills: Fluent English and Arabic would be a plus.