About this role
As the Operations Support Manager, you will play a critical role in ensuring the smooth and efficient operations for one of our BaxterStorey areas. You will be responsible for overseeing various operational functions, managing a team of support staff, and implementing strategies to improve operational effectiveness
- Proficiency in using relevant software applications and tools.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent organisational and problem solving skills, with a keen attention to detail.
- Superior interpersonal skills and confident with others.
- Great administrator skills.
- Proven experience in operations management, preferably in a support oriented role.
- Monitor managers, conduct appraisals, and develop plans.
- Conduct regular team meetings and communicate targets and information.
- Utilise restaurant development and marketing plans.
- Implement BaxterStorey standards effectively.
- Assist sales team in exploring opportunities.
- Ensure customer focus and exceed expectations.
- Maintain strong client relationship and prompt service.
- Ensure compliance with regulations and procedures.
- Conduct risk assessments and maintain records.
- Maintain equipment and follow procedures.
- Attend relevant training and promote environmental initiatives.
- Adapt to changing needs and exceed expectations.
- Present food according to standards.
- Conduct client review meetings.
- Follow recruitment and training policies.
- Motivate and train staff, provide support and fair treatment.
- Carry out disciplinary procedures.
- Develop and assess teams, encourage creativity.
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 weeks of enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from the Perkbox app, from high street shops to holidays & cinemas.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.