Desktop Support @ TEKsystems

Desktop Support Technician

Pay: $30/hrDuration: 12+ Month Contract (Long-Term/Ongoing)Location: Cambridge, MA (100% Onsite)Hours: Monday-Friday, 8:00 AM - 5:00 PM

Top Skills

• 2+ years of Desktop Support experience
• Strong Windows OS expertise
• Experience supporting Windows 10/11, including installation, configuration, troubleshooting, and optimization

Position Summary

Our client is seeking a Desktop Support Technician to provide onsite technical support for hardware, software, and network-related issues. This individual will be responsible for troubleshooting and resolving IT problems while delivering exceptional customer service to end users. The role serves as a key liaison between the IT team and employees, ensuring minimal business disruption and a positive support experience.

Key Responsibilities

• Respond to service requests and incidents via phone, email, ticketing systems, and in-person support.
• Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, upgrade, and maintain hardware and software.
• Assist end users with application, operating system, and network connectivity issues.
• Document support activities, resolutions, and updates within the ticketing system.
• Escalate complex issues and collaborate with other IT teams as needed.
• Provide guidance and training to users on IT best practices and procedures.
• Maintain inventory of IT assets and support compliance with company security standards.

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or a related field is preferred.
• Experience supporting Windows operating systems and Microsoft Office applications.
• Familiarity with desktop, laptop, printer, and other end-user hardware support.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently while managing multiple priorities.

Preferred Qualifications

• Experience supporting macOS environments.
• Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar technical certifications.
• Previous experience working in a corporate desktop support or help desk environment.

Job Type & LocationThis is a Contract position based out of Cambridge, MA.

Pay and BenefitsThe pay range for this position is $28.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Nov 7, 2026.

Workplace TypeThis is a fully onsite position in Cambridge,MA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.