About this role
MISSION
We are Called to serve a thriving community where senior live with dignity, connection and purpose.
CORE VALUES
Fully embraces a culture of hospitality and teamwork by living the Oakwood
Core Values:
• Compassion: We care deeply about the people we serve and the people we work with on a daily basis. We work together to help one another.
• Faith: We have a commitment to remain true to the vision and mission of Oakwood.
• Inclusion: We include everyone. We welcome opinions and strive to consider different perspectives to create fair, welcoming, and accessible experiences for all.
• Integrity: We work to be transparent and fair. We act with honor and respect for our residents, their families, and our co-workers.
• Dedication: We care about the people we serve and work with on a daily basis. We are dedicated to providing superior service to one another and our community.
ESSENTIAL JOB FUNCTIONS (not intended to be an all inclusive list)
• Vendor & Strategic Partnership Management
• Establish and maintain a highly collaborative partnership with the organization's managed services provider (MSP) and other technology vendors to ensure exceptional service delivery, strategic alignment, and operational performance.
• Serve as the primary relationship manager between the organization and the IT services partner, fostering accountability, transparency, and shared ownership of technology outcomes.
• Conduct regular business reviews with the IT vendor to evaluate service levels, project progress, cybersecurity readiness, and strategic initiatives.
• Collaborate with vendor partners to develop technology roadmaps that support organizational growth, resident services, cybersecurity, and healthcare operations.
• Ensure vendor performance meets established service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.
• Partner with the IT vendor to proactively identify risks, improve system reliability, and implement innovative technology solutions.
• Facilitate clear communication and effective coordination between organizational leaders, end users, and external technology partners.
• Leverage the expertise of vendor partners while maintaining internal ownership, accountability, and strategic oversight of technology decisions.
Technology Leadership
• Develop and execute the organization's technology strategy in alignment with organizational goals.
• Lead technology planning, budgeting, vendor management, and project implementation.
• Serve as the primary advisor to leadership regarding technology investments, cybersecurity risks, and emerging technologies.
• Establish policies, standards, and procedures for technology governance.
Infrastructure & Systems Management
• Oversee all network, server, storage, telecommunications, and cloud-based systems.
• Maintain reliable and secure operations across all community locations.
• Manage Microsoft 365, Active Directory, wireless networks, VPN access, and endpoint management systems.
• Ensure system availability with appropriate monitoring, maintenance, backups, and disaster recovery processes.
• Manage audiovisual systems utilized for resident programming, board meetings, and staff education.
Cybersecurity & Risk Management
• Lead cybersecurity initiatives and maintain a comprehensive security program.
• Conduct regular risk assessments and vulnerability reviews.
• Develop and monitor incident response, disaster recovery, and business continuity plans.
• Implement cybersecurity awareness training for staff.
• Coordinate security audits, penetration testing, and remediation efforts.
• Ensure compliance with HIPAA, HITECH, PCI-DSS, and other applicable regulations.
Healthcare & Clinical Technology
• Support electronic health record (EHR) platforms and clinical technology systems.
• Partner with nursing, therapy, and healthcare leadership to optimize clinical workflows.
• Ensure secure management of protected health information (PHI).
• Support medication management, telehealth, nurse call systems, and clinical communication platforms.
Resident Technology Services
• Oversee resident technology services including Wi-Fi access, internet connectivity, smart devices, streaming services, and technology education programs.
• Develop technology support resources to enhance resident engagement and satisfaction.
• Collaborate with resident councils to identify technology improvement opportunities.
Technical Support Operations
• Manage help desk services and technology support personnel.
• Establish service level expectations and performance metrics.
• Ensure timely resolution of technology incidents and requests.
• Promote a customer-service-oriented technology culture.
Budget & Asset Management
• Develop and manage annual IT operating and capital budgets.
• Maintain technology asset inventories and lifecycle management plans.
• Identify opportunities for cost savings and operational improvement.
• Ensure appropriate licensing and software compliance.
Leadership Expectations
• Demonstrate Oakwood's leadership values and commitment to service excellence.
• Build collaborative partnerships across all levels of the organization.
• Communicate technical concepts effectively to non-technical stakeholders.
• Foster innovation while maintaining operational reliability and security.
• Develop and mentor technology team members.
• Maintain a strong customer-service orientation toward residents, families, and staff.