About this role
BASIC FUNCTION
The Front Desk Coordinator (part-time) is responsible for providing excellent customer service to everyone who calls or comes to the front desk for information.
ESSENTIAL RESPONSIBILITIES
- Ensures excellent customer service to all who engage with the front desk area. This includes but is not limited to;
- Cordially greets visitors, answers their questions, and promptly directs them to the person or department by giving directions or showing them how to use the map.
- Provides a wide range of personal assistance and other assistant services to residents.
- Presents a professional demeanor and appearance, possessing knowledge of organization staff, especially those in leadership positions.
- Professionally interacts with individuals via email and telephone, answering email inquiries and screening phone calls and, when necessary, performing warm transfers of the calls to the appropriate person or department.
- Assures the proper opening and closing the front desk, which includes completing the morning and evening resident wellness checks.
- Deliver's outstanding administrative services to the organization including but not limited to;
- Assures resident work order requests are submitted to Facilities Services timely and accurately.
- Processes key and fob duplicate requests.
- Manages meeting room reservations and other room reservations as assigned, such as guest hotel rooms. This may require computer and/or calendar entry, reservation forms and other communications to assure reservations are properly handled.
- Maintains a tracking of residents via the Resident Out
- Communicates the Hospitalization List to staff accurately and timely.
- Completes daily resident wellness checks promptly and accurately.
- Enters POS information for administrative and resident charges.
- Responsible for visitor sign in and security awareness in front desk/lobby area.
- Completes all administrative and clerical tasks as needed.
- Has knowledge and is able to complete internal campus mail sort and delivery as needed.
- Responsible for keeping the front desk and lobby neat and orderly.
- Performs other duties as assigned.
QUALIFICATIONS
- Excellent customer service skills and experience. A warm smile, friendly courteous manner, professional appearance, and knowledge of the staff and campus.
- Ability to work a flexible schedule to achieve the needs of the campus.
- Ability to perform responsibilities in a professional manner resulting in effective and efficient workflow with a keen attention to detail.
- Works well with people in a multi-task situation. Proven ability to prioritize and juggle conflicting priorities.
- Knowledge of administrative practices and skillful in using a multi-line telephone system and office equipment.
- Ability to organize and prioritize work tasks. Must be detailed orientated, ensure good follow through.
- Knowledge of the importance of protecting confidential information. Able to practice good stewardship.
- Ability to work independently and make sound decisions.
- Ability to be helpful, understanding, and empathetic towards others.
- Ability to work as a team member that fosters a team approach in meeting the mission of Oakwood Village.
EXPERIENCE, EDUCATION, AND/OR TRAINING
- Associates degree preferred; High school education required.
- Two years' clerical experience preferred.
- Expertise in Microsoft Office Suite – Outlook, Word, Excel, PowerPoint.
- Experience working with elderly in a caring environment preferred.
- Demonstrable experience providing exceptional Customer Service